Job Description
Position Summary:
The Configuration Specialist implements business rules in FireLight®, Hexure’s proprietary SaaS electronic fulfillment solution. This position applies template and custom business rules to applications for financial products to assure that users of the platform complete applications for financial products “In-Good-Order”; both from the perspective of completeness of individual forms and completeness that all necessary forms are included in an application package. This position is involved throughout the software development life cycle starting with requirements gathering and continuing all the way through to the successful implementation of each project. This position also provides basic Tier 2 production support from a Firelight configuration perspective.
About Us:
Join a team where we encourage creativity and innovation, champion teamwork and are committed to being the best. In this environment we strive to provide our clients best-in-class solutions that transform business processes and empower sales across all insurance, retirement and investment products.
Hexure, started with a simple goal: transform the insurance and financial services industry through powerful end-to-end sales solutions. For more than 25 years, carriers and distributors have depended on our commitment to innovation, speed to market delivery and deep domain expertise. Our solutions have been implemented within industry-leading insurance carriers and distribution firms. And our track record of empowering client success speaks for itself.
Together as a team, we strive to provide our clients best-in-class solutions that transform business processes and empower sales across all insurance, retirement and investment products. We endeavor to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better solutions for our clients.
Why you’ll love working here:
- Generous benefit packages - We offer our employees competitive health insurance options, including medical, dental, and vision plans, as well as long term and short-term disability insurance.
- Pre-tax savings programs including flexible spending accounts, and a 401K that is competitively matched!
- Lifestyle Spending Account. This provides an employee the flexibility to spend benefit dollars on the things that matter most to them.
- Flexible Paid Time Off (PTO). Work-life balance is a key part of our company culture here at Hexure, and we know that our employees do their best work when they can take the time they need to rest and recharge.
- Office Closures – Inclusion and Diversity are integral to enhancing our culture. In support of this, we offer 6 companywide office closures and encourage all employees to use flexible PTO to celebrate religious or cultural holidays, employee birthdays, or other state or federal holidays that bring personal meaning.
- In addition to all the standard PTO options, Hexure proudly offers a generous and progressive paid Modern Family Leave policy.
- Professional Development - Hexure supports you and your professional development with a LinkedIn learning account.
- We also have employee anniversary perks, health, and wellness programs, and much more!
Deliverables and Performance Measures:
- Create business rules to drive the user experience when completing the applications electronically based on those requirements.
- Maintain and update business rules for multiple work items in the carrier workflow including but not limited to Role Codes, Review Queue, Needs Determination, mapping documents and admin mappings.
- Support customer deployments.
- Monitor issues tracking software to address issues submitted by internal and external test teams in a timely manner.
- Perform end-user scenario testing and assist the team with unit and integration testing to ensure the application/product works as specified.
- Participate in team meetings by preparing and communicating progress on work assignments.
- Work cooperatively with other specialists and developers on shared projects.
- Participate in team meetings by preparing and communicating progress on work assignments.
- Support the team in troubleshooting of problems and issues.
- Triage client support tickets requiring basic technical knowledge of the architecture of the supported system.
- Meet Utilization and productivity targets.
- Deliver code simplicity with high quality and low churn.
What will make you successful:
- 1 – 3 years’ experience in a technical field.
- Solid knowledge of Web and Desktop applications, including knowledge of Word, Excel and PowerPoint.
- Financial services industry experience is a plus.
- Proficient in English with good written and oral communication skills.
- Capable of working independently with minimal supervision or as a part of a team.
- Proven ability to work in a fast-paced environment and manage multiple projects and priorities.
- Demonstrate effective decision-making and problem-solving skills; attention to detail and accuracy is mandatory.
- Professional, strong ethics and values.
- Team player with a positive attitude.
- Self-motivated, not afraid to seek out knowledge and stay abreast of new technology trends.
Core Competencies
- Communicate and Collaborate: Now more than ever, the ability to build relationships with team members and clients is pivotal to the success of our organization. We are looking for candidates who can communicate effectively and help cultivate an agile environment of collaboration and inclusion.
- Personal Capabilities: We believe that the way people manage themselves and their relationships with others in the workplace is critical to the success of our organization. We are looking for candidates that show curiosity in asking good questions, evaluating problems, explore creative solutions and initiate new ideas.
- Focus on Results : As a company that values innovation, we are looking for candidates who will do everything possible to achieve results; consistently meet or exceed expectations; build commitment in others for team and individual objectives and lead the business forward in accomplishing its goals.
- Leading Change: Our purpose is to empower our clients to deliver customer-centric experiences, accelerate speed to market, and meet regulatory requirements. This requires a focus on our customer ‘s satisfaction. We are looking for candidates who can understand the needs and concerns of our clients and address them quickly and expertly.
Where We See This Role Going:
We are committed to being a driving force in the innovation of the insurance market and that means that we help our employees stay on top of current trends and technologies, and progress within our company. This position can move into the following roles.
- Senior Configuration Specialist
Expected hours of Work:
This is a full-time position with regular office hours Monday through Friday.
This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties as requested.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee must possess the skills, aptitudes and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
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