Sales Consultant

Job Description

Wanna be Iconic?

We are looking to add another happy, energetic, customer service-oriented salesperson who is willing to work in a fast-paced local retail setting.

ICONIC Lakeland is the #1 vape and alternative wellness store in Polk County. We offer very competitive pay. We also believe in teamwork, balanced work/personal life, and providing the best client experience possible. We were voted the Best Small Business Employer in Central Florida.

Job Type: Part-time
Salary: $13.00 - $15.00 per hour
Work Location: In person

Job Summary:
· Must be 18 years or older.

· Submit to a background check, credit check, and drug use screening prior to hire.

· Primary role is to assist customers in the in-store check-out process

· A fundamental role in achieving our customer satisfaction and revenue growth objectives.

· Abides by pre-established guidelines to perform the functions of the job.

· Responsible for taking money in the form of cash or credit card from patrons in exchange for products. Scans items, provides change, balances drawer, processes card transactions and provides receipts.

· Work under immediate supervision of supervisor or manager and must rely on instructions.

· 0-2 years of experience in the field or in a related area and previous cash handling experience very helpful but not necessary.

Primary Responsibilities:

· Able and willing to demonstrate products.

· Greet customers when entering or leaving the establishment.

· Pleasantly deal with customers to ensure satisfaction.

· Take customers' orders both in-person and over the telephone.

· Make sales referrals, cross-sell products and introduce new ones.

· Scan items and ensure pricing is correct.

· Take coupons and scan correctly.

· Ask for one or two forms of ID to confirm identity.

· Take money in the form of cash or credit card.

· Dispense correct change, issue receipts and change receipt paper as needed.

· Bag items carefully.

· Clean up and tidy sales counter and checkout area with damp cloth and disinfectant.

· Sell e-cigarettes, vape, kava, kratom, and hemp products.

· Bag, box, or prepare for shipment merchandise.

· Return unwanted items to shelves.

· Resolve customer complaints, guide them and provide relevant information; get a manager if the answer doesn't solve the issue.

· May handle checking materials and supplies and reporting when stock is low.

Skills & Proficiencies:

· Basic Math

· Interpersonal Communication/Written and Verbal Communication

· Time Management

· Product Knowledge

· Telephone Etiquette

· Customer Service

· Dispute resolution

· Dependability

· Efficiency

· Flexibility

· Friendliness

· Basic (PC) Computer Knowledge

· Attention to Detail

· Sales

· Point of Sale Systems (POS)

· Positive Attitude

· Punctuality

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Work Location: In person

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