Hotel Sales Coordinator/ Admin

Job Description

Hey there!

I'm Jennifer Duncan, the Area Director of Sales for Sonesta properties in the Dallas-Fort Worth Area, and I'm looking for a superstar Sales Admin.

Office location: Sonesta ES Suites Dallas Richardson | 1040 Waterwood Drive Richardson, TX 75082

Why should you consider joining us?

At Sonesta, we're not just about providing accommodation; we're about creating memorable experiences for our guests. From the moment they walk through our doors, we aim to exceed their expectations and leave them with a smile on their faces.

As a Sales Admin, you'll be at the heart of our operations, supporting our sales team in their efforts to showcase the best of what Sonesta has to offer. You'll be the wizard behind the scenes, ensuring everything runs smoothly and our guests receive top-notch service from start to finish.

But it's not just about the job – it's about the people you'll be working with. Our team here at Sonesta is like family. We value collaboration, innovation, and above all, having fun while we work. You'll be surrounded by passionate individuals who are dedicated to making a difference in the hospitality industry.

So, what are we looking for in our ideal candidate? Well, more than just qualifications or experience, we're seeking someone who shares our values and is eager to grow with us. Whether you're a seasoned pro or just starting out in your career, if you're driven, enthusiastic, and ready to dive in headfirst, we want to hear from you!

Qualifications and Knowledge:

· High school diploma or equivalent required

· Transportation to Richardson

· Opera Experience

· Hotel Experience is a must

· Experienced in Microsoft

· Strong attention to detail

· Excellent communication skills

· Team player

· Positive attitude

· Self-Starter

· Problem Solver

· Tech Savvy

· Adaptability

· Strong Organizational Skills

· Must maintain composure under pressure

· Delphi expereince

RESPONSIBILITIES:

Adherence to Equinox Hospitality Standards:

· Maintain consistent attendance as per Equinox Hospitality standards, adapting to flexible scheduling requirements.

· Uphold personal appearance and grooming standards, including wearing the prescribed uniform and name tag.

Operational Compliance and Service Excellence:

· Ensure compliance with Equinox Hospitality standards and regulations to promote safe and efficient hotel operations.

· Interact with guests and colleagues in a friendly and service-oriented manner, fostering positive encounters.

Administrative Excellence:

· Communicate potential leads to the Director of Sales promptly and accurately.

· Organize and maintain sales files according to specified standards, ensuring accessibility and efficiency.

· Manage the Radar Program and Guest of the Day Program to enhance guest experience and engagement.

· Input all communication and activity into Delphi/Sales Force, maintaining accurate records of interactions.

· Generate and distribute weekly sales activity reports to the Director of Sales and Regional Director of Operations.

· Researching

Client Communication:

· Serving as the main point of contact for the group organizer throughout the booking process and beyond.

o Coordinating audiovisual equipment, catering, and other meeting amenities

o Conducting site inspections with the group organizer if necessary

o Coordinating payment details with the group organizer

o Other

Document Preparation and Distribution:

· Draft and process contracts, proposals, memos, flyers and other

· Prepare and distribute banquet event orders and group resume

Sales Support and Coordination:

· Assist in qualifying and quoting rates for pop-up inquiries or phone inquiries to support the sales effort.

· Conduct site visits and engage in telephone prospecting, cold calling, and outside sales blitzes as directed.

Logistical Support and Office Management:

· Manage office supplies inventory, hotel flyers, collateral, and gifts and process monthly office supply orders in adherence to budget guidelines.

General Assistance and Miscellaneous Duties:

· Provide general administrative support as needed, including handling incoming calls, mail, and office tasks.

· Perform additional duties as assigned by the General Manager or Director of Sales to support hotel operations.

Physical Requirements:

· Ability to sit, stand, and walk for varying durations.

· Capable of lifting approximately twenty (20) pounds.

· Proficiency in grasping, writing, standing, sitting, walking, and performing repetitive motions.

· Strong visual and auditory abilities, including finger dexterity for operating office equipment.

If this sounds like you, then what are you waiting for?

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• No nights
• No weekends

Travel requirement:

• No travel

Ability to Relocate:

• Richardson, TX 75082: Relocate before starting work (Required)

Work Location: In person

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