Job Description
Account Coordinator / Customer Service Representative
We are seeking an Account Coordinator / Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information.
Team-based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills.
Our specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long-term customer loyalty. If you are a high-energy type of person, customer-focused, and have a strong desire to succeed in a sales driven environment, you might be the perfect candidate we are looking for!
Responsibilities:
Provide information about the benefit products and insurance services
Troubleshoot and resolve event issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Provide customer support and handling customer inquiries
Relationship building with new and existing clients
Qualifications:
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Impeccable interpersonal skills and friendly attitude
Excellent written and verbal communication skills
Confident, self-starter who works well independently
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