Customer Account Manager

See what you can do with Prophix®

Prophix is a fast-growing global leader in financial performance management. Ambitious finance teams use Prophix One™, our Financial Performance Platform, to improve the speed and accuracy of their decision-making with a harmonized user experience, stepping confidently into the next generation of finance.

Headquartered in the GTA, in Ontario with offices in 16 cities, we work with a global network of partners across North America, South America, the UK, Europe, and Asia to serve thousands of finance leaders across nearly one hundred countries. Learn more about our offices here.

The Customer Account Manager (CAM) is a position for established salespeople who have experience managing a territory of existing accounts, creating senior-level relationships and driving additional business. The CAM will work within a territory of existing customers, focusing on expanding the Prophix footprint through a cross-sell and upgrade motion and positioning value-added products & services.

What You Will Do

• Manage and close complex sales cycles with key accounts, collaborating with Customer Success, Professional Services, Sales, Legal, and Customer Support.
• Build Account Plans for your territory and prospect within the customer base to generate pipeline for cross-sell and upgrade opportunities.
• Foster strong client relationships and handle customer inquiries, requests, and escalations.
• Continuously expand your knowledge of Prophix products to offer expert consultation to customers.
• Maintain accurate records in Salesforce by organizing and documenting account and opportunity updates.

What You Will Bring

To succeed in this role, you will need a combination of experience, technology skills, personal qualities, and education.

Required Qualifications

• Critical thinking and problem-solving skills to navigate ambiguous situations.
• Ability to recognize patterns and apply successful strategies from previous engagements.
• Strong accountability and commitment to achieving sales performance targets.
• Growth mindset, willingness to learn, and openness to coaching.
• High emotional intelligence to manage various personalities and situations.
• Strong skills in Microsoft Office (Outlook, PowerPoint, Word, Excel); CRM experience (e.g., Salesforce).
• Excellent communication and negotiation skills, with experience engaging senior management (e.g., CFO, CIO).
• Proven multi-tasking, time-management, and problem-solving abilities.
• Ability to work collaboratively and foster a results-driven, team-oriented environment.
• Must be legally entitled to work in the country where the role is located. Must be able to travel to the United States, Canada and/or internationally, and have a valid passport.

Preferred Qualifications

• Knowledge of financial concepts like planning, budgeting, forecasting, or consolidation.
• 3-5 years of direct selling experience in CPM Software or related industries.
• Post-secondary degree in Accounting, Finance, Engineering, Computer Science, or a related field.

Why join?

A solid foundation - and a bright future

Prophix has been a pioneer in finance technology for 35 years and counting. And to further our mission and vision, we’re proud to work with our investors, Hg Capital, to grow our business and expand our market share.

Community, culture, and purpose

Phixers (the extraordinary team at Prophix) pursue excellence by creating wins for all, driving continuous innovation, and building purposeful solutions for our customers and partners.

We reward hard work, but we also know that life outside of work is vital. That’s why we provide highly competitive compensation, vacation, and benefits packages, and encourage you to get involved in our many charitable, sports, or knowledge clubs and seasonal celebrations.

Through our Corporate Social Responsibility (CSR) program, we aim to create a lasting impact on the global community with meaningful programs and initiatives. Participate in fundraising activities and get paid to volunteer for causes that matter to you. Our CSR committee also collaborates with local and international charities to donate $50,000 to deserving projects each quarter we meet our profit goals.

Learn more about us on our Careers Page!

Apply now!

Prophix promotes a diverse, inclusive, and accessible workplace. If you feel like you are a great fit for this role, please apply. While we can’t guarantee an interview, we will consider the full breadth of your experience and background.

At Prophix, we are committed to creating a working environment that is barrier-free. Please advise our Recruitment team if you require reasonable accommodation during the interview and assessment process, and we will work with you to meet your needs.

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