Job Description
Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858,Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.
Pay for Counter Sales Manager (Plumbing) is between $60,000 and $120,000 per year at this location.
Are you a leader that knows the value of customer service? Are you analytically minded and always looking for opportunities for success and improvement? Do you enjoy coaching others and closing sales? If so, we’d like you to join our team as Counter Sales Manager.
About the Role:
You will:
- Oversee all aspects of performance, sales operation, and financial performance of the Counter Sales Team.
- Manage, recruit, hire, develop, and train a team of counter sales personnel.
- Set clear performance expectations and goals for teammates and conduct regular performance evaluations to assess progress and provide feedback.
- Analyze sales and inventory performance reports and implement appropriate strategies to increase sales, improve operating efficiencies, manage assets and increase return on investment and profit sharing.
- Work with the Profit Center Manager to establish revenue and margin targets.
- Serve as an escalated point of contact for customers with inquiries or concerns and ensure a high level of customer satisfaction.
- Work with vendors and representatives to ensure displays are current and that counter days are scheduled regularly.
- Maintain and insist upon a safe working environment in accordance with Company policy and procedures.
- Safeguard and maintain all Profit Center assets –building, fleet, equipment, inventory, and receivables.
- Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
- Successfully complete required safety and compliance training programs as assigned.
- Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
- 5+ years’ experience in customer service or counter sales; contractor sales preferred.
- 1+ year of leadership experience
- Knowledge of products sold in the Profit Center
- Possess leadership qualities and be viewed as a leader.
- Have experience promoting a productive and positive team environment, coaching staff to do their best work to achieve the highest levels of customer satisfaction.
- Demonstrate outstanding customer service, verbal communication, and generous listening skills.
- Maintain an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
- Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
- Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
- Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
- Be able to learn to operate warehouse material-handling equipment.
- Be able to learn to operate and demonstrate hand tools.
- Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
- Be able to learn and operate the computer related systems used to process orders.
- Read, write, speak, and understand English.
Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:
Full-time benefits (for team members working 30 or more hours per week):
- Medical, dental, vision, and prescription coverage
- Accident and Hospital Indemnity coverage
- Life insurance and Long Term Disability
- Pre-tax accounts for healthcare and dependent care
- Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
- 401(k)
- Retirement cash account with company contributions
- Targeted training programs focused on your personal and professional growth
- Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement.
Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca values diversity, equity and inclusion and this policy applies to all employment practices at Hajoca. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.
We are a drug free workplace. Employment is contingent upon pre-employment drug screening, subject to any federal, state and local laws.
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