Job Description

Position Purpose
The Revenue Account Manager (RAM) supports the interaction of the organization’s Revenue Cycle product with the individual client and serves as a point of contact within the organization. Clients who purchase Revenue Cycle services are eligible to have a Revenue Account Manager who serves their practice.

Objective
The Revenue Account Manager (RAM) will enhance the service experience by providing guidance on how the practice can best utilize the CareStack software program. This service experience is based upon the financial outcomes of the client as well as other measures that occur within Revenue Cycle management. The Revenue Account Manager (RAM) provides regular feedback to the client on monthly Practice Roundup and/or Interim calls.

Specific Duties

Facilitates the onboarding of new practices, as needed, to acclimate those practices or success in using the CareStack software product.

Serves as a key leader for onboarding meetings and checklist management.

Facilitate and host monthly Practice Roundup and/or Interim calls where opportunities are present by showcasing the preferred method of DATA - OBSERVATIONS -RECOMMENDATIONS - GUIDANCE to their respective clients.

Collate data, as needed, identifying opportunities for improvement, and make recommendations for improvement to enhance the client's success.

Serve as an advisor on transitioning process / process recommendations from clients to transactional teams wherever necessary.

Track all customer escalations and present those to respective teams to bring closure to those cases.

Review and audit customer escalations to identify an opportunity to prevent future escalations of the same or similar variety.

Proctor and enable transactional teams to answer usual customer questions wherever possible.

Work collaboratively on processes where transactional teams need assistance to close incidents and specific issues, assuring completeness and quality as outcomes.

Remain committed to driving success for clients and encourage client personnel to close tasks that are critical to the success of the RCM function.

Partnering with the organizations other work groups, oversee, identify and assist in the successful completion of all Revenue Cycle transaction sets for clients.

Qualifications and Experience

The ideal candidate will have substantial work experience in dental Revenue Cycle Management. The ideal candidate will also demonstrate superior communication skills as well as the ability to interact effectively across a multi-disciplinary work group, maintaining composure, confidence and professionalism in all interactions.

About Us

CareStack™ is a powerful SaaS based practice management system on the cloud for enterprise dental organizations. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve dental care, by combining dental practice management, patient engagement, practice marketing and data analytics. CareStack is rewriting the rules of what an intelligent solution should look like for healthcare management. CareStack is backed by major venture capital funds and industry leaders including Accel Partners, Fidelity, and Delta Dental. We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact.

Job Type: Full-time

Pay: Up to $65,000.00 per year

Benefits: