Job Description

Job Title: Vancouver Branch Manager

Hybrid – Ability to be in office 1 -2 days a week

Location: Abbotsford, BC

We are innovative, customer-centric, professional, and our goal is to provide exceptional service for our customers. We are looking for a detail-oriented Branch Manager to lead and support our Vancouver branch with a focus on safety, continuous improvement, relationship building, communication, strategic thinking, and profitability. You will foster a “safety first” culture through awareness, training, and accountability. Manage the delivery of Service &. Develops and trains field supervisors, technicians, operations coordinators, and project managers. Maintain a strong working knowledge of all industry standards and practices as well as the company’s products and services. To be successful, you should display a strong sales-minded attitude as well as excellent leadership skills.

Responsibilities:

Partner with HR to recruit, develop, and retain employees and build organization capacity through employee development, cross-training, coaching, and collaboration.

Promote autonomy and accountability of all employees by effectively communicating job expectations and holding them accountable for achieving departmental and individual goals through performance feedback.

Develop and implement strategies to keep employees motivated and dedicated.

Function as a leader in implementing a continuous improvement culture and facilitate projects to improve and optimize operations through root cause analysis and other methodologies.

Responsible for the profitability and productivity of the Service and Installation Operations through efficient processes related to management of maintenance, callout, repair, and installation. Implement continuous improvement actions in managing these processes.

Responsible for the development, implementation and attainment of the annual business plan, operating budget, and labor efficiencies through process development and improvement.

Utilizes available reporting systems to analyze and control labor, materials, and expense costs, in order to maintain and exceed budgeted job profitability, while ensuring delivered quality.

Develop goals and objectives within the Service and Installation Operations through planning, directing, and coordinating to ensure that expected outcomes are met.

Responsible for meeting contract requirements on all maintenance accounts and ensuring delivered quality and customer satisfaction.

Effectively manage all safety requirements as set forth by senior management including inspections, meetings, incident reporting, and safety initiatives.

Review and audit sales activities within the branch, balancing competitiveness with profitability using specific market strategy. Mentors and develops sales personnel to achieve profitable results and conform to established margin and volume expectations.

Maintain current knowledge of applicable codes and regulations and ensure operation conforms to these at local, provincial, and federal levels.

Enforce labor standards in strict conformance with the Standard and local labor agreements.

Responsible for supplier selection and screening according to company policy.

Monitoring changing market conditions and adjusting strategy accordingly.

Perform other duties as assigned by the Manager.

Reasonable changes could be made to duties when required.

Required Knowledge, Skills, and Abilities:

Minimum 5 years’ experience as a Service/Sales Manager in a service environment

Minimum 5 years’ experience in managing a team.

Valid driver’s license with reliable transportation

Independent work capability.

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Proficiency with Microsoft Windows (excel, word, power point)

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customer, and the general public.

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Adaptability to a changing work environment.

A diploma or equivalent in business management

Must pass background check

Come work with us!

We offer:

Competitive base salary.

Competitive and comprehensive benefit package

Growth opportunities.

Pension Plan

Ongoing training.

Positive work environment.

Stable, growing company.

We pride ourselves on our excellent company culture, our very clean and safe working environment, and our commitment to continue being an equal opportunity company and hiring a diverse work team.

Job Types: Full-time, Permanent

Pay: $110,000.00-$115,000.00 per year

Benefits: