Team Lead, Sales Support, CT&I

Team Lead, Sales Support, CT&I

As the Team Lead –Sales Support, you will lead a team of Sales Support professionals within our CT&I Business Unit and ensure we are delivering optimal support to the sales process, from application up to (But not including) contract activation You will be responsible for overseeing the process and systems associated with Sales Support in addition to the general performance management of the team, ensuring all SLAs and performance goals are met. This team is tasked with completing quick and accurate documentation preparation, distribution, follow-up, and receipt of contracts for action in line with operations processes and vendor agreements. This position will interact with internal and external clients in order to facilitate the successful onboarding of new business.

Find out more here about how you can unleash your full potential at DLL

Day to Day

• Lead a team of Sales Support Analysts and provide guidance in their day to day functions, including assisting with resolution of escalated contract issues
• Mentoring and development of team members through coaching, monitoring of activity, and ensuring adherence to all DLL policies, practices, and procedures
• Performance Management responsibilities, including development and execution of DLL Core Values with members, administration of timekeeping duties, and performance appraisals
• Manage and process transactional aspects of the Structured Sales Support workflow from Application through preparation for of Contract Activation
• Ensures that Sales Support Analysts are proactively supporting the External Sales and Inside Sales team with administration while commercial teams focus on origination
• Work with your team and other leaders to improve processes and performance through Continuous Process Improvement methods
• Assist with system enhancement testing and implementation when needed
• Act as Department liaison on matters involving other areas of the company
• Maintain high-level understanding of the vendor programs and all processes
• Receive and, when necessary, handle customer queries
• Analyze the client intentions/needs in close cooperation with sales and translate the client’s needs into a correct and timely solution
• Able to estimate opportunities and threats with customers/vendors in close cooperation with sales, in order to maximize and optimize financial results

• Execute non-standard activities to ensure correct handling, implementing and output of incidents and exceptions

All members enjoy

• Two working days per year volunteering for a local charity
• Remote working from home opportunities
• Flexible hours
• Career development opportunities: online learning, member development programs, Tuition reimbursement program
• Outstanding Medical, Dental, Vision and Paramedical benefit programs
• Subsidized Gym membership programs
• Employee Referral program
• Open concept modern working environment
• Check this link to an overview of all benefits in your region.

Essentials

• Bachelor’s degree a plus (or comparable business experience)
• Experience in a team leader role, including performance management and coaching
• Basic knowledge of accounting, processes and systems
• Industry knowledge of Construction, Transportation, and Industrial a plus
• Primarily focused on supporting the operations process under supervision of the Director of Contract Management
• Character of interaction with others is mostly instructional or informative
• Ability to think within the operational rules, regulations and processes and make recommendations on improvements wherever applicable
• Bilingualism (French/English) is an asset

Choose Wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to Know

Desired Primary Work Location: Burlington, ON

Applicable Pay Range

$68,448 - $102,673

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, pension plan, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are subject to eligibility.

• Deadline for application: November 11, 2024 (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website
• DLL’s referral program applies
• #LI-AK1
• For more information, please contact our Talent acquisition partner April Kim via April.Kim@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

Job Reference: DLLCA00885