Job Description

MySolar is proud to be the premiere solar solutions and installations service provider in Canada. We are seeking individuals with a customer care background who are interested in working in a fast-paced environment with plenty of opportunity to grow your role within the business.

The ideal candidate is self-motivated with a strong desire to succeed, and to expand their skillsets while helping to drive rapid growth in an exciting start-up environment. We strive to provide customers with a memorable experience while encouraging homeowners to take advantage of the wonderful incentives and satisfaction of going solar by taking control of their energy and helping drive Canada to be a zero-emissions global leader.

We are looking for a highly motivated Customer relationship representative who is interested in building their career within the rapidly growing solar industry. A strong candidate will have a flexible schedule, driven mentality, strong customer service and team management background, along with the ability to commute to our office in Mississauga.

We strive to provide customers with a memorable experience while encouraging homeowners to take advantage of the wonderful incentives and satisfaction of going solar by taking control of their energy and helping drive Canada to be a zero-emissions global leader.

Experience:

Sales support- following up with customers to make sure all information is submitted in order to commence their solar project.
Handle inbound sales calls from online campaigns
Has experience with the implementation of goal setting and Key Performance Indicates metrics to drive strong sales performance and a customer-experience-centric culture
Oversee all customer touch points (phone, email, web, social media, etc.) and ensure service delivery is effective, efficient, and consistent through robust process development, system development, and service training
Oversee, optimize, and improve the customer experience and the service process from end-to-end
Be the first point of contact for the phone system UI and functionality
Hire, train and oversee a team of customer service representatives

Required Experience

Minimum of 3 years’ experience working in customer service, call center and sales environments
Experience leading a customer service team and the managing the sales funnel process
A deep understanding and working knowledge of Customer Service and associated Operations (customer management, sales, marketing etc.)
Strong communication skills (verbal and written)
Solid multitasking skills
Demonstrated flexibility to adapt to a constantly changing environment
Proven ability to solve problems independently
Strong organizational and time management skills
High degree of comfort in working with computers/headsets, data entry and Microsoft Office suite of applications
High School Diploma, and experience working with CRM and ERP softwares is considered an asset

Job Type: Full-time

Benefits:

· Vast opportunities for career growth in the exciting and rapidly growing solar industry

· Ability to work from home is considered

Schedule: