Job Description

We currently have an opportunity for an Account Manager. We have a position to provide comprehensive administrative support and customer service to national customer(s).

This position will be the “point of contact” for escalated service issues and maintain the customer’s goodwill by facilitating the highest level of customer satisfaction. This role will also assist with project management support including planning, implementation and tracking of projects. Ideal candidates will also have advanced reporting & data analysis skills.

Expectations and Responsibilities:

Customer satisfaction by investigating customer issues, problem solving and bringing resolution in a timely manner.
Assist with project management support including planning, implementation and tracking of projects.
Conduct weekly meetings for outstanding Service/projects with Corporate Project Manager and Corporate Service Manager.
Report updates and completion timelines to Director, Customer Advocacy.
Interact with vendors to ensure timely and accurate order processing.
Lead Weekly meetings.
Service Calls Escalations
Single Point of contact from opening call to resolution
Understand and gauge project status and concerns.
Compile and send daily, weekly, and quarterly reports.

Other duties as assigned fulfill the mission and abide by the values to ensure the success of the company.

Requirements:

Strong administrative and organizational skill.
Excellent communication skills, both verbal and written.
Strong computer skills in Microsoft Office (Excel, PowerPoint and Word) required.
Good interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong sense of urgency.
Demonstrates ability to manage complex projects.
Demonstrated experience in drafting project plans, managing tasks, time, resources and budgets.

Preferred, but not Required:

High School degree, some college background preferred.
3-5 years business experience with a demonstrated successful track record.
3-5 years of industry experience in physical and electronic security equipment.
Retail banking experience preferred (in a teller, head teller/supervisor platform).
Experience with Access, SQL, Crystal Reports or other advanced reporting/analysis platforms is preferred.

Due to the nature of Brown Security Solutions business, all qualified candidates will be subject to a criminal background, drivers and drug pre-employment screening.

Job Type: Full-time

Pay: $25.00 - $29.00 per hour

Expected hours: 40 per week

Benefits: