Job Description
Working at WatlowAre you looking for an opportunity to make a great living and be part of a thriving cross functional community? Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for nearly a century. Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone and lead with service and humility.
About the Role
As the Account Manager II, you will work within a customer focus team assigned to an account or a group of accounts and is responsible for the daily support, leadership of the account needs and the interaction between Sales and the internal Watlow teams. Primary focus is the development of quote proposals, evaluating account profitability and overall health, proactive communication, and management of all manners of commercial and technical issues.
In the role of Account Manager II, you would be located at any of our facilities or remote.
Your Key Responsibilities
- Takes proactive role in providing the daily support and management of the account needs and ensures the account requirements are addressed within the business.
- Understands selected build plans to best provide forecasting data for incoming sales during sales operating financial planning (SOFP) processes.
- Maintains and grows selected accounts, manage commercial topics including terms, pricing guidelines, and stocking agreements.
- Leads team in Strategic Account Planning (SAP) activity.
- Participates in periodic customer business reviews.
- Monitors, evaluates, and responds to customer complaints, application problems, returns and technical support.
- Reviews customer specs for compliance, accuracy, feasibility and provide quotations per customer request.
- Provides customer scorecard management and reporting to the organization.
- Determines, Manages, translates, and communicates customer special requirements.
- Executes strategy with stakeholders to maximize customer growth and profitability for assigned customers.
- Recommends additional products and services that benefit the account profitability and success.
- Manage Contract manufacturers network for Raving Fan Account.
- Bachelor’s degree in business or equivalent customer focus experience of 5-8 years.
- Project Management
- At least 2 years’ experience in Customer Service role, Product Specialist or related roles.
- Negotiation skills
- Forecasting and market cycle awareness
- Quote generation and pricing execution.
- Customer research and profiling
- CRM and ERP
The health, well-being and financial stability of you and your family is a high priority to us. The Watlow Total Rewards Plan includes competitive compensation and a full range of life and career enhancing benefits:
- Annual Achievement Award
- 401(k) plan that includes a company match on your contribution and an annual company contribution that is tied to company performance
- Onsite wellness clinic
- Wellness incentives
- Employee Personal Assistance Program
- Dental, medical, vision and short-term and long-term disability insurance
- Paid holidays, personal time, and vacation
- Parental leave
- Tuition reimbursement
We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member’s individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Please let us know confidentially if you need or require any special accommodations to participate in our recruiting process by emailing us at accommodations@Watlow.com.
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