Professional Relations Liaison

We are hiring a Professional Relations Liaisons to join our team!

The Professional Relations Liaison plays a key role in expanding Big Bend Hospice's reach and building strong relationships with healthcare providers and community partners within assigned territories, ultimately driving qualified referrals and admissions. You will work closely with the Sales Manager to identify and secure new partnership opportunities, cultivate existing relationships, and contribute to Big Bend Hospice’s census growth.

Travel Requirement: Must have a reliable vehicle, willingness, and ability to travel throughout the Tallahassee coverage area.

Schedule: This is a full-time position working 8 am - 5 pm, Monday - Friday.

Hospice work is not a job – it’s a calling.

Caring for patients and their families at the end of life requires exceptional people with the spirit and commitment to providing compassionate care.

Big Bend Hospice has been the “Hometown Hospice” in the Florida Big Bend area since 1983. Our non-profit's mission is to “inspire hope by positively impacting the way our community experiences serious illness or grief one family at a time.”

Big Bend Hospice strives to be the employer of choice and is committed to providing the education, tools, and work environment to allow employees to perform at their best. For more information about Big Bend Hospice, visit bigbendhospice.org or us on Instagram or Facebook.

Our Culture

Our culture is cultivated using the following values:

• Integrity - We demonstrate integrity in everything we do
• Accountability - We hold ourselves accountable to the highest standards
• Respect - We respect our patients and the families we serve, and we respect one another
• Stewards - We are good stewards of our resources
• Innovation - We strive for increased knowledge and explore innovative ways to fulfill our mission
• Excellence - We are committed to excellence and helping each employee reach their highest potential

Main Duties and Responsibilities:
(duties include, but are not limited to)

• Report directly to the Sales Manager and follow their recommendations to optimize territory coverage, increase leads and referrals and build relationships with physicians.

• Maintain accurate documentation in the CRM and meet all reporting deadlines set by Sales Manager.

• Analyze market trends and CRM data with Sales Manager to identify target groups and potential partnership opportunities for expanding BBH's reach.

• Utilize the CRM daily to track interactions, report progress, and inform strategic decision-making.

• Collaborates with Sales Manager to prepare business plans and maintain target lists in accordance with the marketing plan.

• Work closely with internal teams at the direction of the Sales Manager (Marketing, Referral, Admission, Community Engagement) to ensure seamless referral workflows and maximize patient admissions.

• Actively participate in team meetings and committees which enhance the working relationships between departments within BBH & its affiliates. Ensure appropriate information is shared with and gained from assigned IDTs.

• Serve as representative for BBH and its affiliates specific to relationship-building with healthcare providers to build a larger, stronger referral network.

  • Represent BBH at community events and health fairs, building brand awareness and forging valuable partnerships.
  • o Assist and be available to represent Big Bend Hospice [BBH] and its affiliates at community events and health fairs, upon direction and from supervisor.
  • Call on physicians, case managers, discharge planners and other healthcare providers.
  • Cultivate, develop, and enhance contractual and care relationships with assigned Providers (Physicians.)
• Serve as representative for BBH and its affiliates with assigned Healthcare Providers (Physicians,) seeking to ensure ease of access to hospice care, reporting any issues to internal key stakeholders in a professional and consistent manner and aiding in resolutions.
  • Support the development and implementation of clinical education plans and public awareness for healthcare providers for BBH and its affiliates in collaboration with Hospice Education Liaison and with approval by Supervisor.
  • Provide and document in-services on clinical educational training completed with staff at assigned Provider (Physicians) in collaboration with Hospice Education Liaison upon request and as approved by supervisor.
• Maintain membership in related health care professional organizations for the purpose of networking.
• Serve as project lead on assigned programs specific to relationship-building with healthcare providers.
• Performs other duties as assigned by Supervisor and Department Director.

Requirements:

• A Bachelors Degree in Public Relations, Communications, or a related field and/or a minimum of four years' experience in marketing, public relations, or related firled; preferably healthcare.
• Excellent communication and organizational skills
• Proficient in Microsoft Office or related software.
• Ability to meet deadlines and work under pressure.
• Valid driver's license

We Got the Perks:

• Annual PTO accrual based on years of service. For example, 0-2 years of service receive 120 hours of PTO.
• 9 paid holidays annually
• Medical (UHC), dental, vision, STD, LTD, FSA, EAP, life insurance, and supplemental life insurance
• 5% 403B match after one year of employment with us
• Employee recognition programs and discounts
• PSLF (Public Service Loan Forgiveness) eligibility for most roles

Joina Team that inspires hope!

Big Bend Hospice is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. We celebrate diversity without discrimination based on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.