Account Executive - Souvenirs and Travel

StickerYou is a Canadian owned and operated global e-commerce company for custom die-cut products such as stickers, labels, decals, temporary tattoos and more. Our proprietary platform infuses automation technology with creativity to empower anyone to make custom products in any size, shape and quantity. Through our e-commerce platform we help small business and individual consumers make their marketing, packaging, décor or personal expression professional grade. Our Retail division works closely with multi-site retail clients to promote, integrate and support our products to meet their corporate goals and customer needs.

We are a smart, creative, and passionate group dedicated to hiring and growing the most talented and engaged workforce at our Toronto Head Office and production facility and our growing number of retail locations across Canada. We are a global company utilizing software and advanced digital manufacturing proudly making custom products locally. We make what matters stick!

The Position

This new Sales Manager will play a key role in the growth of our business in the Gift and Tourism sectors across North America. We’ve scratched the surface in both the Canadian and US markets and see significant growth opportunities we’re looking for this person to capitalize on. Focusing on working both directly with small independent operations (under 10 stores) and extensively with agents and distributors, this is an exciting opportunity to accelerate the growth of the StickerYou brand. Reporting to the Vice President of Retail, you will continue to develop and execute the sales and customer support plan necessary to grow this part of our business to its potential. This role will appeal to someone who is looking to leverage their deep understanding and connections in these sectors who enjoys the fast pace and constant challenges common to these types of businesses.

Given the important and ongoing nature of the interaction this role has with members of other sales departments and our production team this role will require the individual to be able to work in our office (670 Caledonia Road) 2-3 days/week on a regular basis.

Primary Responsibilities:

• Coordinate and participate in industry trade shows, vendor shows, customer planogram set ups.
• Prepare and deliver sales presentations, collaborating with team members in Retail , Wholesale and other cross functional departments when needed.
• Plan and organize sample distribution to customers
• Assist in development of customer presentation documents and line review preparation, including competitive store shops and assortment updates.
• Lead the setup process for new accounts using different online portals/platforms
• Maintain the accuracy of internal and external files ; including customer portals relating to listings, pricing, promotions and other related records
• Ensure all sales orders sent by Customers are entered and accurate in a timely manner, This may include inputting manual orders, confirming UPC’s, pricing and case sizes
• Work with other parts of the sales team to complete customer new item set up forms and quotations and customer reports including: POS, invoicing, shipment reports and others as needed.
• Organize and maintain sales files, vendor agreements, manuals and submissions for customers.

Who you are:

• Someone with a passion for new business development and a high degree of self motivation
• A professional with excellent written and verbal communication skills
• Someone who pays attention to detail
• A team player with strong time management skills and flexibility to adapt
• Upbeat, optimistic, passionate and friendly
• A strategic and critical thinker with ability to delve into challenges and find creative solutions

Requirements:

• 3-5 years of experience in new business development/account management in a relevant business
• 2-3 + years experience supporting retail/wholesale customers at an operational level
• Proficient in MS Office: Excel, PowerPoint and Word, Google Workspace.
• Ability to navigate and learn new software.

Key competencies:

• High Standards: You are organized and self-motivated. You ensure high standards of quality and efficiency, adhering to standard operating procedures, quality test methods and processes
• Problem Solving: You have the ability to view problems from a holistic perspective and focus on finding sustainable and efficient solutions, thinking through possible implications and results.
• Aptitude for learning: You’re a quick learner who looks for new and better ways to do things. You’re eager to continuously expand your knowledge on retail business processes.
• Communication: You communicate openly, timely and in a clear manner both oral and written.
• Strong work ethic: You are capable of working within a team or independently. You have a talent for inspiring strong performance and operational excellence, are self-motivated and driven to succeed.
• And most importantly…a genuine passion for the power of Stickers!!

Why StickerYou?

• Focus to grow and expand our retail presence.
• High-growth hybrid print/technology company.
• Opportunities to learn all sides of the business.
• Company-wide positive energy that’s infectious - people enjoy coming to work every day!
• Support growth and help expand a global Canadian brand.
• Strong corporate vision to serve a large variety of small and medium sized businesses in many segments and help make small companies more successful.
• 100% Canadian company with ALL of our products made locally.
• Cutting edge e-commerce and customization technology.

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