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opentext

 OPENTEXT - THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.   The Opportunity:Reporting to the Manager, Renewals this position is focused on relationship management, selling the value of OpenText Maintenance and Support Programs, and driving retention as well as growth.  Quoting, positioning upsells, regular follow-up and closing renewals are primary responsibilities. Strong organizational skills and the ability to accurately forecast are required. Concurrently the incumbent will be responsible for identifying and conducting gap analysis and process improvement.  What you will be doing: •    Providing exceptional service by reaching out via phone on a consistent basis and building strong customer relationships.  In addition, providing a consultative and proactive process to producing competitive renewal quotes. •    Consulting with internal sales teams to prepare renewal quotes, overcoming objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the customer•    Maintaining and updating reporting systems used for research and providing accurate forecasts within a sales support territory.•    Cultivating strong business relationships with the Account Executives and other stakeholders.•    Developing ongoing lead generation and pipeline through innovation and customer insight to gain new maintenance renewal contracts, while continuously selling the high value of OpenText’s support programs•    Becoming a trusted advisor for the Customer for their support needs.  Cultivating an environment of mutual value recognized between OpenText and our customers.•    Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time.  •    Taking ownership of the contracts assigned to you.  A strong sense of urgency is required to manage your portfolio resulting in full value, on time renewals.  •    Demonstrating high attention to detail to review and process incoming purchase orders and payments. •    Consistently looking to enhance the renewal process and procedures while working to achieve an exceptional team environment.  What will it take:•    1 – 2 years’ experience working in a sales oriented, lead generation or renewals environment•    University/College degree within a related discipline or equivalent work experience•    Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content•    Ability to think outside the box when researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals •    Strong desire in establishing and maintaining strong relationships with client •    Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals •    Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills•    Track record of autonomy, ownership, and execution •    Strong ability to multi-task and prioritize work effectively•    Able to grasp new concepts quickly and efficiently •    Proven experience working in a fluid environment that is ever growing and changing    OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please [email protected]).

19 days ago
Richmond Hill ON
opentext

 OPENTEXT - THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.    The Opportunity:Reporting to the Manager, Renewals this contract position is focused on relationship management, selling the value of Open Text Maintenance and Support Programs and driving retention as well as growth.  Quoting, positioning upsells, regular follow-up and closing renewals are primary responsibilities. Strong organizational skills and the ability to accurately forecast are required. Concurrently the incumbent will be responsible for identifying and conducting gap analysis and process improvement.  What you will be doing: •    Providing exceptional service by reaching out via phone on a consistent basis and building strong customer relationships.  In addition, providing a consultative and proactive process to producing competitive renewal quotes. •    Consulting with internal sales teams to prepare renewal quotes, overcoming objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the customer•    Maintaining and updating reporting systems used for research and providing accurate forecasts within a sales support territory•    Cultivating strong business relationships with the Account Executives and other stakeholders•    Developing ongoing lead generation and pipeline through innovation and customer insight to gain new maintenance renewal contracts, while continuously selling the high value of OpenText’s support programs•    Becoming a trusted advisor for the Customer for their support needs.  Cultivating an environment of mutual value recognized between OpenText and our customers.•    Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time.  •    Taking ownership of the contracts assigned to you.  A strong sense of urgency is required to manage your portfolio resulting in full value, on time renewals.  •    Demonstrating high attention to detail to review and process incoming purchase orders and payments. •    Consistently looking to enhance the renewal process and procedures while working to achieve an exceptional team environment.  What it takes:•    1 – 2 years’ experience working in a sales oriented, lead generation or renewals environment•    University/College degree within a related discipline or equivalent work experience•    Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content•    Ability to think outside the box when researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals •    Strong desire in establishing and maintaining strong relationships with client •    Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals •    Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills•    Track record of autonomy, ownership and execution •    Strong ability to multi-task and prioritize work effectively•    Proven experience working in a fluid environment that is ever growing and changing    OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please [email protected]).

22 days ago
Richmond Hill ON
opentext

OPENTEXT - THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  The Opportunity: Customer Manager’s (CM) at OpenText, are part of a global team of highly skilled and entrepreneurial professionals who understand that their customers are experiencing unprecedented change.  Your Customers trust in you to help them solve their most pressing business problems and to support them in their Digital journey. In this role, you are responsible for developing and strengthening strategic relationships within assigned accounts by protecting and growing Open Text’s revenue. You will promote Open Text’s solutions, support and services capabilities. Through formal and informal activities, you will market our capabilities to existing customers, with a view to strategic enterprise agreements and high-touch customer interactions at all levels.  As the primary point of contact for your assigned accounts, you will work closely with Sales, Services, Support, Legal and Finance to ensure customer satisfaction. What you will do:•    Sell the value of Open Text services and support programs and drive retention as well as expansion by developing and strengthening relationships (C level to Manager) •    Quoting, establishing a regular outreach cadence, positioning upsells, regular follow-up and closing renewals prior to expiration •    Helping to identify new opportunities within the internal/external landscape•    Responsible for understanding and sharing roadmap information with the team •    Manage customer escalations in collaboration with cross-functional teams to ensure customer satisfaction and continuous improvement•    Lead and attend onsite client meetings You are great at: •    Developing and maintaining post-sales relationships with named customer accounts, ensuring continued renewal and future expansion•    Managing, servicing and upselling an assigned territory of accounts•    Negotiating•    Operating with minimal supervision given latitude for decision making•    Performing sales activities for assigned accounts to achieve and exceed revenue objectives•    Managing customer escalations•    Account planning and forecastingWhat it takes:•    3-5+ years of experience in an enterprise-level customer-facing role in Sales or Customer Success Management (Enterprise software an asset)•    An innovative and creative approach to complex challenges•    Proven ability to interact effectively with all levels of a company including executive management•    Ability to prioritize work to balance multiple projects and deadlines in an evolving environment•    Strong communication and negotiation skills•    Demonstrated ability to collaborate within and across teams to achieve results•    Proven ability to work under pressure in order to meet deadlines•    Think creatively.  Act professionally   At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email [email protected] Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA), Equal Employment Opportunity  and Employee Polygraph Protection Act

24 days ago
Richmond Hill ON
opentext

OPENTEXT - THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  The Opportunity:Reporting to the Manager, Maintenance Renewals this position is focused on communication and selling skills since it is the customers’ renewal contact for Open Text. This will involve producing renewal quotes, following up on renewing maintenance and selling the value of our Support Programs to customers. Strong organizational skills are also needed to ensure renewal information and status is recorded accurately and for billing and future reference. Concurrently the incumbent will be responsible for identifying and conducting gap analysis and process improvement.  You are great at: •    Providing exceptional service by reaching out and building strong customer relationships while providing a consultative and proactive process to produce competitive renewal quotes. •    Consult with internal sales team to prepare renewal quotes, overcome objections through the process of negotiation and adjust quote as required to ensure the competitiveness of the solution being presented to the customer•    Maintain and update reporting systems to utilize for research and provide accurate forecasts within a sales support territory•    Cultivate strong business relationships with the Account Executives and other legal stakeholders•    Develop ongoing lead generation and pipelines through innovation and customer insight to gain new maintenance renewal contracts, while continuously selling the high value of OpenText’s support programs•    Utilize high attention to detail to review and process incoming purchase orders and payments. •    Consistently look to enhance renewal process and procedure while working to achieve an exceptional team environment.  What it takes: •    1 – 2 years’ experience working in a sales-oriented, lead generation or renewals environment•    University/College degree within a related discipline or equivalent work experience•    Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content•    Ability to think outside the box when researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals •    Strong desire in establishing and maintaining strong relationships with client •    Ability to work cross-functionally with a dynamic team who rely on each other to achieve overall corporate goals •    Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills•    Track record of autonomy, ownership and execution •    Strong ability to multi-task and prioritize work effectively•    Proven experience working in a fluid environment that is ever-growing and changing  At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email [email protected] Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA), Equal Employment Opportunity  and Employee Polygraph Protection Act

30+ days ago
Richmond Hill ON