Job Description
Do you enjoy working in a cross-functional capacity with both customers and employees providing inside sales support? We are looking for someone who has a positive attitude and experience in a fast-paced call center environment. If this sounds like you, we’d love to discuss our Customer for Life Advocate position.
WHAT YOU WILL CONTRIBUTE
Responsible for providing customer support to distributors and dealers for various inquiries, including order processing/tracking, shipment error resolution, and credit and rebills processing. Additionally, you will:
- Provide customer service via email and over the telephone.
- Process sales, demo, and accommodation orders, as well as tracking shipments.
- Work with customers to resolve shipment errors, including product shortages and overages.
- Process customer product returns, including overstock and freight damages claims.
- Assist with processing credit and rebill for terms and pricing discrepancies.
- Function as a backup CFL Advocate for when necessary.
- As needed assist with processing whole goods warranty credit and replacements for our wholesale distributor customers.
WHAT WE SEEK
- 2 years’ experience delivering customer service with a positive attitude and cheerful disposition.
- Ability to type 50 WPM.
- Must be able to work with minimal supervision in a fast-paced environment and have the ability to multi-task.
- Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a customer claims.
- Strong written and pleasant verbal communication skills.
EDUCATION
High school education or equivalent.
WHAT WE OFFER
An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:
- 9/80 Alternate work week schedule (EVERY OTHER FRIDAY OFF!)
- 2 weeks of paid vacation
- 11 paid Holidays
- Full range of health benefits including medical, dental & vision, short & long-term disability
- 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
- Health and wellness programs / gym reimbursement
- Educational assistance up to $7,000 per year
- Company sponsored FUN events!
- Generous product discounts
WHO WE ARE
Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects® , Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.
Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success,honesty & trust, customer collaboration,teamworkand inclusion,learn and adapt,excellence and innovation.
Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.
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