Job Description
JOB SUMMARY:
The Financial Services Relationship Manager will be responsible for overseeing our vendor partnerships and dealership support. This role will lead, support, and contribute to analytics and reporting related to our external partnerships.
RESPONSIBILITIES & KEY ACTIVITIES:
- Support VinFast Financial Services in overseeing vendor partnerships, dealership support, and performance evaluations.
- Monitor, analyze, and steer lease, finance, and F&I product performance.
- Collaborate closely with partners to develop best-in-class programs and policies.
- Provide support to both internal and external partners to facilitate VFF-related communication and processes, enhancing customer experience and driving vehicle sales.
- Develop processes and conduct training to improve efficiency across direct-to-consumer and franchise dealer activities.
- Lead, support and contribute to analytics, data management and reporting related to external partnerships
- Lead project workstreams to achieve set goals, working with cross-functional teams.
- Establish and monitor performance and efficiency metrics for store operations, aligning with financial and sales targets.
- Collaborate with internal stakeholders, including Sales Ops, Finance, Legal, Marketing, for codeveloping new programs, products, and streamlining processes.
- Offer ongoing support for monthly sales program rate subvention, residual values and program reconciliation.
- Lead system requirements gathering and perform user acceptance testing for tools including digital retail and lender portals.
- Serve as the internal VinFast Financial Services Subject Matter Expert (SME) and primary contact for concierge contact centers and stores.
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