Bilingual Customer Service Representative

Job Description

About us

At Lynx Emissions, we transcend the ordinary, pioneering, problem-solving, and innovating in the realm of diesel aftertreatment systems. Formerly known as The DPF Company, our journey commenced in 2019 with a singular focus: servicing diesel particulate filters. Over the years, propelled by dedication and a passionate team, we have evolved into the foremost authority on aftertreatment systems in North America.

The transition to Lynx Emissions commenced in 2022, driven by a desire to reflect our Canadian roots and our relentless pursuit of innovative solutions. Debuting our brand in the United States in 2023 marked the inception of a new chapter for our company. Today, we unite our entire organization under the Lynx Emissions banner, symbolizing our collective vision for the future. Not only do we clean filters, but we also specialize in complete restoration and supply of DPF’s and aftermarket parts, operating across 9 locations in Canada and expanding into the United States.

To better serve our expanding clientele, we continuously innovate and adapt our offerings. Our commitment to excellence extends beyond mere servicing; it encompasses a comprehensive approach to aftertreatment systems, ensuring optimal performance and longevity. With each location meticulously equipped and staffed by industry experts, we guarantee top-notch service and support across the board.

Explore our website to discover more about our comprehensive range of services and products: www.lynxemissions.com.

Purpose /Job Role:

As a French Bilingual Customer Service Representative, your primary responsibility is to process customer orders, manage and resolve issues, and ensure seamless communication with customers efficiently and accurately. Working closely with the Customer Service Supervisor and other team members, you play a crucial role in delivering exemplary service while maintaining operational excellence.

Duties and Responsibilities:

Order Processing:

• Process customer orders promptly and accurately.
• Generate quotes for services.
• Manage order acknowledgment and communicate with customers on order details.

Issue Resolution:

• Triage inbound calls and address customer issues efficiently.
• Process and respond to email and chat inquiries in a timely and professional manner.
• Assume full ownership of any quality and service issues routed from Sales and Operations departments.
• Minimize case cycle times and ensure error-free work.

Communication and Coordination:

• Handle estimated time of completion (ETC) requests and schedule or expedite orders as needed.
• Communicate order ETC and order status to customers over the phone and/or email.
• Maintain customer details in ERP systems.
• Conduct outbound calls to customers to follow up on the invoices and purchase orders and ensure payment collection.

Customer Record Management:

• Record all customer contacts in real-time in the CRM system.
• Escalate clients uncertain about product solutions to inside sales.

Team Collaboration and Professionalism:

• Maintain productive and conflict-free relationships with team members.
• Ensure open communication with senior management and the team via phone and email.
• Participate in regular work-in-progress (WIP) meetings.

Working Environment:

• Comfortable in a busy customer service environment.
• Rapidly understand and articulate our portfolio of service solutions.
• Schedule: 8am-4pm CST (The employer reserves the right to amend the schedule as operationally required.)

Required Experience and Skills

• Previous experience working as a French Bilingual Customer Service Representative of at least 2 years, ideally in a comparable industry.
• Strong written and verbal communication skills in English and French.
• Exposure to enterprise software, with knowledge of ERP or CRM systems.
• Ability to work efficiently as part of a diverse and dynamic team.
• Ability to cope well when working under tight deadlines and associated pressure.
• Attention to detail and professionalism.
• A strong H&S work ethic.

How to Apply:

If you are interested in this position, please upload your resume and a custom cover letter—one that addresses this position specifically and explains why you’ll be a perfect fit.

Complete the survey questions via the Indeed application process.

We appreciate all applications, but only candidates selected for an interview will be contacted.

Thank you for considering Lynx Emissions as your next career destination!

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Headingley, MB R4H 1C7: reliably commute or plan to relocate before starting work (required)

Experience:

• French Bilingual Customer Service: 2 years (required)

Language:

• French (required)
• English (required)

Work Location: In person

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