Job Description
What We NeedCorpay, a leader in fuel management solutions, is seeking a dynamic Account Manager I to join our NAP line of business. Located in the vibrant city of Nashville, TN, this role offers the opportunity to be part of a team that values exceptional service and innovative solutions in the B2B sector. As an Account Manager I, you will be the cornerstone of our client relationships, focusing on delivering top-notch support and maintaining high client and cardholder satisfaction. This role is essential in fostering long-term retention through effective problem-solving and robust product knowledge.
How We Work
As an Account Manager I, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
- Assigned workspace in Nashville, TN
- Company-issued equipment
- Formal, hands-on training
- Monthly home internet stipend
The responsibilities of the role will include:
- Providing prompt, courteous, and effective customer support, continuously enhancing your expertise in our product offerings.
- Driving client retention by presenting tailored solutions, maintaining quality standards, and expanding your communication skills to deliver superior service levels.
- Achieving mastery in product knowledge, policies, and resolution procedures to effectively handle primary services or products.
- Collaborating with team members to cross-train and support various departmental needs.
- A minimum of a High School diploma or equivalent; further education is advantageous.
- Proven B2B customer service experience with a record of proactive problem-solving.
- Excellent organizational and interpersonal skills, with keen attention to detail.
- Strong communication skills, both verbal and written, to clearly convey product functionalities and offerings.
- Superior customer service orientation, with quick responsiveness to both phone and email inquiries.
- Proficiency in managing multiple priorities through effective use of available tools.
- Competitive health, dental, and vision insurance starting the first month after hire.
- Automatic 401(k) plan enrollment with company match (subject to eligibility requirements).
- Generous PTO policy including vacation, sick leave, personal days, and volunteer time.
- Comprehensive benefits package designed to enhance your health, well-being, and financial security.
protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
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About the Company:
FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.
- $2.8B Annual Revenue
- 800,000 Directly Served Business Clients
- 9,700+ Employees
Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.
FLEETCOR enjoys global recognition including:
- Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
- Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
- Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872
- S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks
Create better ways for businesses and their partners to pay their expenses
Our Strategy
FLEETCOR will continue double-digit revenue growth by executing on four growth planks:
- Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
- Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
- "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
- Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.
Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person’s unique perspectives and individual contributions.
Our Values
FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:
- Innovation: Figure out a better way
- Execution: Get it done quickly
- Integrity: Do the right thing
- People: We make the difference
- Collaboration: Accomplish more together
Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.
We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.
Equal Opportunity/Affirmative Action Employer:
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
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