Sales Consultant

Job Description

Job Description:

The Sales Consultant is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK® customers, through in-depth knowledge of company products and services. We are currently looking to fill a full-time position (40 hours a week).

Job Responsibilities:

• Acts as the first point of contact for new and existing customers, to establish a rapport and build confidence in TWO MEN AND A TRUCK® services.
• Asks open-ended, probing questions to determine customer requirements and expectations.
• Directly and accurately input information into CRM software to estimate cost for customers, as well as scheduling needs for frontline staff.
• Complete thorough and accurate in-home consultations for customers, and present them with detailed estimates in a timely manner.
• Complete regular follow-up calls with current, and potential customers.
• Make recommendations according to customer's needs on moving services, boxes, supplies and equipment, and other value-added services. May recommend alternate services and/or products based on cost, availability or customer specifications.
• Educate customers on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability.
• Comply with federal, provincial, and local legal requirements when scheduling moving services and staff.
• Continually maintain thorough understanding of all company products, services, pricing and promotions, in order to communicate the benefits and value of TWO MEN AND A TRUCK®, and effectively overcome any customer objections.
• Calmly and professionally handle displeased customers, and provide timely feedback to management regarding customer concerns.
• May assist management with scheduling and tracking of movers and drivers in accordance with move requirements.
• May prepare various reports for management, as well as gather research and statistics.
• May prepare various proposals, letters, mass mailings, and other miscellaneous correspondence.
• Assist in various marketing activities including networking, direct mail, social and website updates, and charitable move coordination.
• All other duties, as assigned by management.

Job Requirements:

Because moving is stressful, we seek candidates with a commitment to customer service and an appreciation for variety in your job! Job requirements include, but are not limited to:

• A minimum of one year of customer service and/or other office experience is required.
• Outside or inbound sales and/or TWO MEN AND A TRUCK® or moving industry experience is preferred.
• Excellent customer service skills (friendly, courteous and helpful).
• Effective listening and communication skills.
• Exceptional grammar, verbal skills and diction.
• Exceptional organizational and time management skills.
• Ability to analyze and solve problems effectively and efficiently.
• Accurate and consistent attention to detail.
• Demonstrate understanding and application of effective selling strategies and techniques.
• Confidence to initiate customer contact, and comfortable asking for the sale.
• Strong team player, who works productively with a wide range of people and personalities.
• Comfortable in a fast-paced environment, and able to adapt quickly to changing priorities.
• Basic computer and keyboarding skills.
• Able to perform basic business math.
• Able to present a professional image at all times to customers and vendors.
• Demonstrate integrity, ethical standards, and commitment to TWO MEN AND A TRUCK® Core Values.

Education:

• High school diploma is required, college diploma is preferred.

Work Remotely:

• No

Job Type:

• Full-time

Salary:

• From $19.00 per hour

Benefits:

• On-site parking
• Casual dress

License/Certification:

• G Class Drivers license (required)

Job Types: Full-time, Permanent

Salary: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Company events
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (required)

Experience:

• Customer Service: 1 year (required)

Licence/Certification:

• Class G Licence (required)

Work Location: In person

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