General Sales Manager

Mercedes-Benz of North Haven is looking to hire a General Sales Manager that is a motivated, competitive, and disciplined leader who has the experience in leading and growing the dealership’s new vehicle, used vehicle and finance departments, all while striving to become the #1 dealer in the market in all KPI categories.

Summary

The General Sales Manager all aspects of the variable operations department. The General Sales Manager assumes responsibility and is accountable for customer retention, unit sales volume and the profitability of the dealership’s new car department, used car department and finance department. Fulfills responsibility using sound business management practices. Plans, motivates, and coordinates the activities of the sales management team, finance department and sales associates.

Essential Duties

• Hires, trains, supervises, and monitors the performance of the new- and used-vehicle department managers.
• Participates in the preparation of the annual dealership forecast by projecting unit sales, gross profits, expenses, and operating profits for the new- and used-sales departments.
• Manages and leads a team of sales representatives, setting clear goals and expectations for performance
• Meets with sales managers (new and used) to establish annual and monthly objectives for unit sales, gross profits, expenses, and operating profit.
• Ensures that sales managers (new and used) understand dealership policies, procedures, and sales systems.
• Provides feedback annually to new- and used-vehicle department personnel during career development sessions.
• Works with dealer and general manager to determine appropriate days’ supply for new and used vehicles and orders/acquires vehicle inventory accordingly.
• Manages, Builds and carefully monitors entire new car inventory and all allocations.
• Establishes standards for displaying, merchandising and maintaining new and used vehicles.
• Establishes procedures for quick disposal of over-aged vehicles.
• Issues all demonstrators and ensures that appropriate dealership records are maintained.
• Checks the condition of all demonstrators monthly.
• Meets with the general manager to review monthly forecasts, commission sheets, productivity reports, and the profit performance of each department as a whole and each salesperson individually.
• Studies local market conditions, demographics, and past sales history. Makes recommendations to the general manager regarding short- and long-range advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans.
• Conducts major sales promotions and advertising as needed (i.e., used-car classifieds, large new display ads, radio, Internet etc.).
• Approves all sales incentives in writing before submitting to the office.
• Addresses customer complaints to ensure high level of customer satisfaction.
• Train and coach sales staff on sales techniques and product knowledge
• Oversee the negotiation and closing of sales deals
• Handle customer complaints and resolve any issues in a timely and professional manner
• Creates systems that ensure ongoing sales training, including weekly sales meetings.
• Audits all appraisals of trade-in vehicles. Attends auction at least once monthly.
• Reviews and initials all deals before they are posted.
• Stay up-to-date on market trends and competition to inform sales strategies and pricing decisions
• Ensure compliance with dealership policies, procedures, and regulations
• Makes sure facility is secure, well lit, and professional in appearance.
• Maintains a professional appearance.
• Attends managers meetings as requested.
• Other tasks as assigned.

Requirements:

• Bachelor's degree in business, marketing, or related field is preferred
• 8+ years of experience in automotive sales, with at least 5 years in a management role
• Mercedes-Benz experience preferred
• Proven track record of achieving sales targets and driving business growth
• Strong leadership skills and ability to motivate and manage a team
• Excellent communication, negotiation, and customer service skills
• Knowledge of automotive financing and leasing processes
• Proficiency in using CRM software and sales analysis tools
• Valid driver's license and clean driving record

EEOC Statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive environment for all employees.