Sales Operations Specialist

Job Description

Company Description

Proudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by cutting-edge technology and a dedicated team of forward thinkers.

Job Summary

The Sales Operations Specialist is a key member of the sales and operations team, reporting to Senior Director of sales and operations. The Sales Operations Specialist will be responsible for supporting the entire sales team by managing SKU & inventory assortment, price & promotion, product launches (GTM) & EOL, fraud tool, chargebacks, MDF support for partners, vendors, and revenue & expense tracking. The primary focus is to facilitate, implement and execute the successful product launches and transition, manage inventory for the entire DtC business and monitor & manage chargebacks. The ideal candidate should be a diligent, organized, methodical and resourceful individual who is highly detail oriented in order to manage and report accurate data and meaningful insight to the team.

Duties & Responsibilities:

• Manage SKU(product) list with MSRP and promotion prices for web stores and marketplaces
• Optimize product listings, ensuring accurate and compelling content, images, and keywords to maximize visibility and conversion rates.
• Work with web operations team to manage activation and deactivation of models on the Lorex web stores based on inventory availability and the sale plan
• Collaborate with sales and operations team, business insight manager, marketplace sales team, product management, marketing and web operation team to ensure new products are launched on plan and schedule (GTM) and EOL models are discontinued and transitioned on the respective platforms
• Responsible for new material and BOM(bill of material) creation and management in SAP
• Track SKU-level inventory status and work with the demand planning analyst and product management team to plan out future inventory POs and consumption plans
• Manage inventory transfers between warehouses and to Amazon
• Manage the aging inventory list and develop a sales and consumption plan via different sales platforms
• Support Senior Director of sales and operations with promotion planning, inventory strategy, budget planning, sales planning with data and analysis
• Report and provide insight to support the decision-making and strategic planning of the sales team
• Manage DtC sales related expenses and track and report the status vs. Budget accrual on monthly and ad-hoc basis
• Serve as key contact person and subject matter expert for the sales and operations team in inventory, sales tracking, fraud & chargeback related inquires
• MDF management for reseller partners and B2B customers
• Oversee fraud management process, monitor for any issues and discrepancies and report related KPIs to the management team
• Monitor and report non-fraud related chargeback results
• Lead, develop and discuss the chargeback reduction plan with the management and operations team
• Coordinate site-merchandising and marketing initiatives for each promotions and in general
• Support regular and ad-hoc reporting needs
• Initiate new vendor set up, PO submission and completion for vendor expenses
• Project manage sales and operations related ad-hoc projects
• Stay informed about industry trends, competitive landscape, and emerging e-commerce technologies to suggest innovative strategies and tactics.
• Lead, attend and participate in specific weekly required meetings

Requirements:

Knowledge, Skills and Abilities (KSAs)

• Strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information
• Strict attention to details: Excellent written and verbal communication, analytical and strategic thinking skills
• Excellent management and control of workflows to produce deliverables within required timeframes and quality standards
• Strong interpersonal and partnering skills to facilitate effective working relationships
• Excellent verbal and written communication skills
• Solid understanding of consumer electronics industry and DtC/eCommerce business structure
• Demonstrated ability to juggle multiple projects and set priorities for a team of managers and individual contributors
• Ability to work with all levels of the organization
• Strong presentation skill
• Superior Microsoft Excel, Word and PowerPoint skills
• Ability to use SAP, Amazon seller central, and Power BI

Education & Background Experiences

• Minimum 3 years of relevant experience
• Bachelor's degree in Finance, Statistics, Economics, Business, Information Technology or related field preferred
• Experience in data analysis, data management, and consumer electronics industry preferred
• Experience in supply chain and finance is an asset
• Minimum 5 years of experience in with Microsoft Office Suite software

Lorex welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Type: Full-time

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• How many years of experience do you have in Sales and Operations?
• Have you completed a bachelor's degree in Finance, Statistics, Economics, Business, Information Technology or related field?
• How many years of experience do you have in data analysis, data management, and consumer electronics industry?
• How many years of experience do you have in Microsoft Office Suite software?
• How many years of experience do you have in supply chain and finance?

Work Location: Hybrid remote in Markham, ON L3R 3S1

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