Customer Success Manager

Job Description

We are on the lookout for a dedicated Customer Success Manager to join our esteemed team. The ideal candidate will play a pivotal role in ensuring our clients' success and satisfaction through the cultivation of robust relationships and the delivery of exceptional service.

Key Responsibilities:

• Foster and manage client accounts, ensuring their needs are comprehensively addressed and any issues are swiftly resolved.
• Devise and execute strategies aimed at enhancing customer engagement and fostering long-term retention.
• Collaborate closely with our sales teams to identify and capitalize on growth opportunities within our existing client base.
• Conduct regular client check-ins to gauge satisfaction levels and gather valuable feedback for continuous improvement.
• Leverage Salesforce or similar CRM tools to meticulously track client interactions and monitor progress.
• Analyze customer data to discern trends and uncover areas for enhancement in our service delivery.
• Coordinate seamlessly with internal teams to guarantee the timely provision of services and solutions.

Key Skills:

• Proven track record in account management, sales, or customer service roles.
• Exceptional communication skills, adept at engaging effectively with clients and internal stakeholders.
• Strong project management capabilities, capable of juggling multiple accounts simultaneously.
• Prior exposure to the financial services or SaaS industries is advantageous.
• Ability to derive actionable insights from data analysis to drive customer success.
• Proficiency in Salesforce or other CRM platforms is a distinct advantage.
• Previous experience in customer relationship management is desirable.

Opportunity:

Joining our team as a Customer Success Manager presents an exciting opportunity for professional development, competitive compensation, and immersion in a vibrant work environment. If you are passionate about delivering unparalleled customer experiences and contributing to business success, we invite you to apply and be part of our dynamic team.

Job Type: Full-time

Pay: $46,570.03 - $56,084.33 per year

Benefits:

• 401(k)
• 401(k) 3% Match
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Compensation package:

• Bonus opportunities
• Employee stock purchase plan
• Quarterly bonus
• Stock options
• Yearly bonus

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Ability to Relocate:

• Minneapolis, MN 55402: Relocate before starting work (Required)

Work Location: Hybrid remote in Minneapolis, MN 55402

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