Job Description

Based in Canton, MA, FM Generator has been a cornerstone in the generator industry since 1970. With a legacy spanning over 50 years, we've been the go-to for comprehensive maintenance programs, servicing over 5,000 generator sets. FM Generator consists of several divisions which, when combined, comprise one of the most successful generator companies in the Northeast.

As a Strategic Accounts Coordinator, you'll be the backbone of our Strategic Accounts team, ensuring seamless customer service and administrative support. You'll utilize customer databases, review historical data, and manage billing to guarantee accuracy and efficiency in our operations. With your strong organizational skills and attention to detail, you'll maintain data integrity and provide timely reporting, contributing to the success of our maintenance programs and customer satisfaction.

Duties & Responsibilities:

Under the direction of the Strategic Accounts Manager:
Utilize customer-specific databases for service dispatch, billing, and other required tasks.
Review imported invoices for completeness, ensuring field staff have recorded all job tasks accurately.
Review historical field work to ensure proper recording and escalate issues as needed.
Manage fuel deliveries for assigned accounts.
Price out work performed by field staff within ERP, maximizing billable revenue and adhering to contract specifications.
Ensure data integrity of ERP for assigned accounts.
Perform qualification functions for assigned accounts, verifying and updating ERP data.
Work with contract team to accurately input new account information into ERP.
Prepare internal and customer-facing reports as needed.
Collect, organize, and analyze fluid samples, sending them for external analysis as necessary.
Assist Business Development team with projects as needed.
Perform other assigned duties.

Key Competencies:

Proficiency with Microsoft Office applications.
Strong customer service skills.
Effective communication with internal and external stakeholders.
Ability to work well in a team environment.
Advanced administrative skills, including organization and multitasking.
Ability to work independently and provide reporting based on job scope.

Qualifications:

Bachelor’s degree in a related field or equivalent experience.
1-3 years of hands-on experience in a similar role.
Proficiency in PC skills, including advanced MS Excel functions like pivot tables and VLookup.

Job Type: Full-time

Pay: $49,000.00 - $54,000.00 per year

Benefits: