Job Description

Security Account Manager

HIRING IMMEDIATELY

Sunstates Security is hiring a Security Account Manager for a high-profile client in the Bolingbrook, IL area. The Account Manager is responsible for the daily functioning of a contract site including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives. This candidate will oversee security operations for 3 sites in the state of IL.

This position offers a salary range of $60,000 - $70,000 (dependent on the level of experience) - along with a full package of industry-leading employee benefits that include full medical, dental, vision, and life insurance coverage, a 401k savings plan with company match, generous PTO, tuition assistance and more!

Although specific tasks and assignments may vary, the Support Manager role encompasses the following key responsibilities:

Upholding and promoting a high standard of integrity, responsiveness, and quality of work among direct reports by consistently exemplifying these values.

Overseeing the training and development of all field staff, including Security Officers, Shift Supervisors, and Site Supervisors. This includes ensuring a thorough understanding of site-specific procedures, company policies, and enforcing consistent adherence to these policies.

Traveling to all four locations at least once a week to engage directly with security officers, free from distractions, to evaluate the current security program, provide additional training, or propose policy changes based on feedback.

Collecting and analyzing client feedback to identify trends and opportunities for enhancing our security services. This role requires frequent on-site presence, engaging with site leadership and security personnel.

Managing the process of issuing and returning uniforms and inventory management.

Assisting with the recruitment and onboarding process, including interviewing, selecting candidates, conducting training, and handling licensure and new hire paperwork.

Handling the day-to-day operational functions related to scheduling and payroll processes, which may include periodic communication or site visits outside of regular business hours or on weekends.

Managing all aspects of Quality Assurance, including site visits and inspections.

Coordinating closely with the Operations Manager to achieve organizational goals and objectives, which involves regular communication and collaboration with site-level leadership.

Performing additional duties as required, given the dynamic nature of our business.

Requirements:

Valid PERC Card preferred.
2 years of management experience in security, law enforcement, or military is required.
Demonstrated management proficiency.
Must be comfortable using technology.
Surveillance skills.
Ability to analyze information and inform others.
Great customer service skills.
Experience with staffing, tracking budget expenses, reporting, and schedule management.
Ability to work additional hours and shifts as needed for emergencies and special event coverage.

Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.

We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.

Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list.

Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Management) are invited to join our security team.

We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

Illinois License #122.001562

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