Customer Success Manager

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Customer Success Manager in San Francisco, CA:

Job Duties : Partnering with a few assigned accounts, continually focusing on the customer's business goals to improve their overall technical and operational health and realize the maximum value from their Salesforce’s Mulesoft product investment. Be proactive and aware of the customer's key events, needs, potential risks, and value drivers. Leverage Enterprise Integration expertise, develop a deep technical understanding of customer Mulesoft implementation, and share best practices. Act as a point of contact for any major incidents, leading the customer's expectations and communications through resolving such incidents. Acts as the primary technical interface for Mulesoft’s Signature customers and works collaboratively across internal and external stakeholders, including partners and ISVs, as required to address the customers' needs. Help customers achieve their business goals and outcomes on the Mulesoft by: coordinating the completion of the Signature Success catalog of services as required for your customer; providing timely, proactive Mulesoft feature guidance based on the areas of interest of your customer; acting as an advisor to your customers for the adoption of new features of Mulesoft's annual release schedules and identifying potential challenges and risks to your customer's implementation. HQ address additionally encompasses the following Salesforce locations in San Francisco: 350 Mission Street, 415 Mission Street, and 50 Fremont Street. The permanent position may be offered at any of these locations in San Francisco. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements : Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and three (3) years of progressively responsible experience in the job offered or in any occupation in related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements : (1) SOA Service; (2) Mulesoft; (3) Anypoint Platform; (4) Cloudhub; (5) RTF; (6) Anypoint MQ; (7) Azure / AWS; (8) IBM Integration Bus; (9) Java; (10) Websphere MQ; (11) Linux; (12) Database technologies; and (13) DevOps process. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Salary : $168,397.00 - $192,500.00 per annum.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 23-139914. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com .

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . 

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $168,397 to $192,500.

For Colorado-based roles, the base salary hiring range for this position is $168,397 to $192,500.

For Washington-based roles, the base salary hiring range for this position is $168,397 to $192,500.

For Washington D.C based roles, the base salary hiring range for this position is $168,397 to $192,500.

For Maryland based roles, the base salary hiring range for this position is $168,397 to $192,500.

For California-based roles, the base salary hiring range for this position is $168,397 to $192,500.

For Hawaii-based roles, the base salary hiring range for this position is $168,397 to $192,500.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.