Job Description

Position Summary

Advantage Benefits Group is an independent, locally owned employee benefits firm that has been providing comprehensive benefits consulting services to the business community in West Michigan since 1997. The ideal candidate for the Sr. Medical Account Manager position is someone who has industry experience, working with groups as opposed to individuals.

Essential Duties

Primary day to day contact to provide account oversight and management

Facilitate medical plan renewal process for large employers; some fully funded, most self-funded; including the marketing, quoting, analysis, benchmarking and presentation materials

Present to clients, primarily responsible for compiling presentations

Manage the implementation of new group / product line implementations and renewals

Provide monthly and/or quarterly plan performance reports

Provide periodic utilization reviews in addition to financial reporting

Update clients on new legislation and regulations

Assist with compliance concerns and compliance reviews

Work closely with other internal departments (Ancillary, Reporting, Employee Navigator) regarding client needs

Assist with client employee meetings

Develop positive working relationships with client and carrier contacts

Participate in conducting Interviews and provide input on hiring decisions

Provide performance feedback on team members

Other duties as assigned

Advise the following processes while guiding Account Coordinator(s):

Send out and processing proposals from carriers, including analysis of discounts, benefits, networks, etc.

Resolve claim and technical issues for clients and their employees

Assist in preparation of customer quotes by reviewing RFP’s and preparing quote information on spreadsheets

Perform all clerical duties associated with servicing our clients such as filing, updating customer database, and prospect information

Competency

Excellent verbal, written, presentation and communication skills with extremely close attention to detail

Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and PDF

Ability to take initiative, learn responsibilities quickly and develop people, operations, and procedures

Ability to treat confidential and sensitive information with discretion

Demonstrated professionalism, flexibility, and accuracy in all aspects of work/appearance/manners

Ability to multitask and still meet deadlines with frequent interruptions

Ability to make independent judgements with assigned group of clients

Adaptable to a variety of management styles

Credentials/Experience

High school diploma or equivalent required, College degree preferred

5+ years of professional experience – direct industry experience required

MI Life / Health & Accident Producer License required

Work Environment

Temperature controlled pet friendly office environment with individual cubical-like workspaces; low noise level

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Benefits: