Job Description
OverviewE INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at https://careers.eblock.com/careers-home/
A Commercial Account Coordinator will be a positive and energetic individual with a passion to work in the automotive auction business. This individual will be directly responsible for working within a team to provide support across various regions. The Commercial Account Coordinator will look after coordination between the capture representatives and Operations manager. This role will require maintenance of commercial account vehicle inventory, while ensuring information and data provided to different business units are accurate and up to date.
Responsibilities
What You Will Do:
Act as primary Subject Matter Expert in handling Commercial Accounts affairs including the coordination of accounts, defining processes, and developing best practices.
Continually monitor and manage commercial account vehicle inventory.
Ensure condition reports are accurately completed on a timely basis.
Provide vehicle inventory reports as required by the account.
Make Transport Arrangements of vehicle inventory for clients.
Monitor mechanical repairs by obtaining authorization and ensuring work orders and invoices are properly posted to the account.
Assist the commercial account in scheduling vehicles for sale in the auction.
Provide auction pre-sale listings and ensure vehicle reserves are correct and vehicles are properly placed in the auction.
Assemble and transmit all required post sale reports.
Monitor receipt of vehicle registration documents and proceeds payment to the account.
Maintain a strong customer relationship through regular verbal and written communication and provide timely identification and resolution of issues, preferably before the account has brought them to our attention.
Process payments and invoices in a timely manner
Oversee Accounts Receivable for all assigned commercial accounts.
Coordinate communications and operations between the account and operational staff in order to manage receipt and release of vehicles and the arrangement of consumer redemptions of vehicles and/or property.
Provide ongoing assessment of accounts' current service level needs and bring any new service needs to the attention of your manager.
Qualifications
What You Will Need:
Bilingual (English/French) preferred
High School diploma, G.E.D. or equivalent
Post-Secondary diploma or degree in a technical field preferred
Effective leadership skills, with a strong focus on operations and business processes
Experience in the car auction/auto industry business an asset
Automotive knowledge with the ability to appraise vehicles is an asset
Strong customer service skills and telephone manner
Excellent communication skills (both verbal and written)
Ability to work with a high sense of urgency in a dynamic, fast-paced environment
Organized with the ability to work tight deadlines and under pressure
Excellent administration skills
Experience with commercial accounts, sales and Microsoft Suite
Flexible and able to adapt to change quickly
Able to follow instructions and work using your own initiative
Core Competencies:
Customer Focus
Communication
Energy & Stress
Team Work
Quality Orientation
Time Management
Adaptability/ Flexibility
Decision Making and Judgement
Planning and Organizing
Problem Solving
Ethics and Integrity
What We Offer:
Competitive pay
Sales Incentive Bonus
Medical, Dental & Vision
401k/RSP with Match
Company paid Group Life/AD&D insurance
Paid time off (Vacation, Personal, Volunteer)
Flexible working environment
Continuous Learning
And an amazing culture to top it all off!
At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $45,000.00 - $50,000.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.
E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.
E INC takes cybersecurity seriously. For awareness, all active job openings are listed on our careers page, here: https://careers.eblock.com/careers-home/. E INC will reach out to candidates via our Application Tracking System iCIMS, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.
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