Job Description
Are you a leader who thrives in a fast-paced environment? Do you excel at coaching and motivating teams to deliver exceptional customer service? If so, we have an exciting opportunity for you to join our team as an Assistant Manager/Shift Manager at our Personal Injury Law Firm Contact Center in Aurora, Colorado. This is an in-office position and will have variable shifts, including weekends.About Us: At Bachus & Schanker we’re dedicated to providing unparalleled legal representation to individuals in need. Our contact center serves as the initial point of contact for potential clients seeking legal assistance. Whether they reach out by phone or through our website contact form, our team is responsible for delivering an exceptional first impression and conducting initial case reviews, securing initial retainers and setting follow up meetings with firm investigators and attorneys.
Your Role: As the Assistant Manager/Shift Manager, you will play a pivotal role in ensuring the success of our contact center team. Your responsibilities include:
Providing hands-on supervisory assistance with appointment setting and initial
client retainer signing.
Coaching, motivating, and guiding staff to adhere to contact assessment
protocols and meeting activity goals.
Assisting staff in delivering on our methodology, emphasizing client satisfaction
and retention.
Identifying representation opportunities and providing guidance to staff on
recognizing closing cues.
Supervising shift operations and coordinating the activities of our call-service
team.
What You Bring - The Person: To thrive in this role, you should possess:
Previous experience as a call center coach or supervisor in an Inside Sales Center.
A proven track record of closing sales and exceeding customer expectations.
Strong written and verbal communication skills to effectively lead and inspire
our team.
The ability to thrive in a fast-paced environment and collaborate effectively as a
team leader.
A positive attitude, excellent multitasking skills, and attention to detail.
Commitment to meeting internal daily reporting deadlines and driving
continuous improvement.
Why Join Us: Join our team that’s passionate about making a difference in people’s lives. We offer competitive compensation, a robust benefits package including PTO, company paid employee medical, dental, life, LTD and more, ongoing training and development opportunities and a supportive work environment where your contributions are valued and recognized.
Ready to Take the Next Step? If you’re ready to take on a rewarding challenge and be part of a team dedicated to providing exceptional service, we want to hear from you! Apply now and help us continue to serve our clients with excellence.
Don’t miss out on the opportunity to shape the future of personal injury law. Apply today and be part of something extraordinary!
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