Job Description

The Trio Solution is the leading provider of financial solutions for injured people with personal injury claims and the healthcare providers who treat them. Founded in 2002, The Trio Solution helps people bridge unexpected financial gaps that arise following an injury and before resolving their personal injury claim. We can help people cover personal expenses through pre-settlement funding or obtain medical care, even if they can’t pay, through a lien or letter of protection. Our goal is to educate attorneys about the options available to injured clients and show medical providers there is a way to treat patients they would otherwise have to turn away because of their inability to pay. With main offices in Huntersville, NC, and Denver, CO, Trio offers a dynamic and supportive work environment where innovation, teamwork and compassion are valued.

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JOB DESCRIPTION

JOB TITLE:  Legal Assistant/Account Manager

DEPARTMENT: Revenue Cycle

LOCATION: Huntersville, NC

REPORTS TO: VP of Revenue Cycle Management

Position Summary/Objective: This position is the direct contact for all post-funding functions for their accounts/law firms.

Responsibilities:

Communicating and negotiating with attorneys and paralegals
Professionally obtaining information while managing relationships
Possess or develop an understanding of personal injury litigation
Build and maintain a portfolio of firms and exercise creative problem solving
Manage a book of assets based on accounts/law firms and serve as the primary post funding firm manager
Obtain quarterly updates from law firm partners
Negotiate account balance deductions at the conclusion of cases
Verify account data is accurate
Identify and execute on opportunities for new business
Deliver exceptional customer service
Identify opportunities to drive new and recurring business

Skills:

Excellent written and verbal communication skills
The ability to calculate, explain and justify reductions in the context of the broader settlement
Self-motivated with a proven ability to identify problems and propose solutions
Ability to independently handle difficult conversations and identify when escalation is needed
Ability to effectively collaborate in a team environment, take ownership of tasks, and complete objectives promptly

Position Type/Expected Hoursof Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m.to 5:00 p.m.

Preferred Credentials: