Customer Quality Manager

The Customer Quality Manager is the primary interface for the customer to ensure a high level of satisfaction with AE products from a quality and reliability perspective. The Customer Quality Manager is responsible for successful relationships across all quality-related functions at various levels of customer. The role interfaces across AE cross-functional groups for resolution of customer issues and concerns and has the authority to make recommendations on matters of significant impact on company authority to deviate or proceed with actions related to overall customer and AE satisfaction.

RESPONSIBILITIES:

• In conjunction with AE's account management, develops strategic relationships with the customer across functions: supplier quality engineering, operations, design engineering, product management and corporate quality
• Works across AE functional groups (engineering, manufacturing, service) to coordinate strategies for meeting customer's requirements in all quality areas with AE products and services
• Investigates quality issues with AE products and ensure they are addressed in a timely manner to sufficient customer satisfaction. As part of the investigation, provides quality data to determine the severity of the problem on the customer
• Escalates issues internally as necessary and negotiates across functions to ensure appropriate resources. Helps manage the escalation process internal to AE. With the account manager, communicates the status at the customer including discussion of controversial situations with senior level managers
• Successfully negotiates with the customer on issues with lessor impact to ensure confidence at the customer that AE is closely monitoring the situation
• Develops a high-level of knowledge related to customer quality and copy exact processes, and advocate AE adherence as required
• Develops material for and delivers on quality reviews with both the customer and AE management
• Participates in customer audits of AE processes and helps manage resolution of results
• Manages internal review of and AE response to the customer scorecard using AE SAP and other data. Develops and maintains an ongoing list of customer issues for update to AE senior management as well as determination of plans to address
• Other duties as assigned

WORK ENVIRONMENT:

• Works in standard office environment and uses general office equipment (phone, PC, copier, fax machine etc.)
• Some travel will be required ( domestic and international)

QUALIFICATIONS:

• 5+ years of experience in complex quality related activities including ISO compliance, Six Sigma, New Product Development and/or other problem solving methodologies, and/or management or involvement of a quality engineering function or process
• 5+ years in a role demonstrating successful direct customer interactions
• Demonstrated ability to manage cross-functional project teams to reach problem resolution for customers and AE
• Ability to solve complex technical and interpersonal problems independently
• Ability to manage multiple projects at one time
• Excellent verbal and written communication and interpersonal skills
• Measurable and extensive experience with influencing and negotiating in complex situations
• Able to define the problem and develop successful problem resolution criteria
• Demonstrated proficiency with Microsoft Office applications, and general computer usage

EXPERIENCE:

• 5+ years demonstrated success in influencing and negotiating to resolution difficult and complex customer requests, and issues is desirable

EDUCATION:

• B.S. Degree in Engineering or related field or CQE certification
• Understanding and working experience with SPC, related software and 6 Sigma training and use is preferred

COMPENSATION:

As required by multiple state pay transparency laws, Advanced Energy provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and specific office location. The range of starting pay for this role is $120,000 to $145,000 per year.

BENEFITS:

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan for eligible positions, and a discounted Employee Stock Purchase Plan.

In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In the U.S., we offer a rich benefits package that includes:

• Medical - multiple medical plans are available to choose from
• Short and long-term disability and life insurance
• Health savings and flexible spending accounts
• Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays
• 8 hours of paid volunteer time off
• 8 weeks of paid parental leave for both Moms and Dads
• Company matched 401(k)
• Tuition reimbursement
• Expanded mental health coverage and employee assistance programs
• Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance

Advanced Energy is committed to diversity in its workforce including Equal Opportunity Employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status.

Advanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application, please reach out to HumanResources@aei.com

CO ONLY:

Applications will be accepted through 4/30/2024, the company reserves the right to review applications at any point after they are submitted.