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Customer Success Jobs in Kitchener

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Conexiom

About Conexiom:    Conexiom is a cloud-based, purpose-built automation platform that automates the most critical and complex B2B document transactions between buyers and sellers. Manufacturers and distributors across the globe, such as Grainger, Genpak, Honeywell, and Lonza, trust Conexiom to create resilient operations that scale, drive growth, reduce costs, and build frictionless relationships with their customers. Conexiom is based in Vancouver, British Columbia, and has offices in Kitchener, Ontario; London, England; and Chicago, Illinois. Visit Conexiom.com. Conexiom embraces diversity and equal opportunity.  We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.  We are working to ensure that the profile of our staff reflects the profile of the communities we work in and serve. For that reason, we seek resumes and expressions of interest from a broad and diverse talent pool. Strength comes from the inclusion of diverse perspectives and experiences.  About the Role: Do you have a passion for working with B2B customers, helping them solve problems, and improving their business efficiency?  If so, we have a great opportunity to join our team as an Account Manager. The primary directive of the Account Manager role is to work closely with assigned customers to help them maximize their SaaS subscription with Conexiom and realize the expected return on their investment.  This can include everything from technical troubleshooting of their existing implementation, conducting training on various aspects of the system, or educating the customer about new features on the Conexiom product roadmap. In addition, the Account Manager is responsible for securing subscription renewals and identifying growth opportunities within existing customers.   You will work closely with, and report to, the Director of Services Operations and Accounts to develop and execute effective strategies to drive customer adoption and usage of Conexiom, secure renewals, and identify growth opportunities. You have a minimum of 5+ years in an account management or customer success role, or equivalent industry experience, and proven success in developing customer relationships. Post-secondary education an asset but not required. Responsibilities: * Build relationships with assigned accounts at both the day-to-day operations level through to the C-suite. * Prepare and maintain a detailed account plan for each assigned account. * Provide training to customers on how to use Conexiom services and maximixe the value of their investment. * Work with internal teams across departments to address customer issues and optimize the Conexiom deployment. * Maintain accurate information about client interactions and growth opportunities in Conexiom’s CRM. * Conduct periodic account reviews with customer stakeholders to analyze usage trends, surface issues, introduce new product innovations, and identify ways to increase the value the customer receives from using Conexiom. * Maintain high levels of product usage and client satisfaction to ensure renewal of annual subscription contracts. * Identify up-sell and cross-sell opportunities within assigned customers and work closely with Sales to bring this opportunities to fruition. * Resolve and/or escalate customer issues. Qualifications: * Experience working with clients at multiple levels within an organization. * Proven track record of driving retention and growth within a variety of customers. * Proven track record delivering successful outcomes for customers. * Strong technical skills, familiarity with SaaS technology concepts, and comfort in hands-on troubleshooting of technical issues * Excellent analytical, problem-solving and coordinating skills. * Ability to manage several concurrent tasks and switch priorities on the fly. * A service-oriented mindset. * Exceptional verbal and written communication skills. * An outgoing nature, self-reliance, and comfort in “taking the lead”. * Self-direction; ability to execute on directional goals and know when and how to seek assistance from management. * Ability to quickly learn onboarding processes for Conexiom customers and their clients. Why Conexiom?    Conexiom is a high-growth, high energy environment led by its employee-empowered culture. We love what we do and you will, too.   * Casual work environment with exceptional growth opportunities * Generous time off policies in all locations, including an Open Paid Time Off Policy in North America * Comprehensive health, dental & vision insurance * Competitive salary * In-office lunches and snacks * Company-sponsored happy hours, social events, and great swag   Conexiom is proud to offer equal employment opportunities. If you have a disability or need that requires accommodation at any time during the recruitment process, please let us know.

30+ days ago
Kitchener ON
ApplyBoard

We’re building a movement - an education revolution. We’re building a world where anyone, anywhere can have access to the best education regardless of where they were born. At our core, we believe education is a right, not a privilege. To that end, we’re building a company and a suite of products to lead the charge in transforming access to education.  ApplyBoard is an online platform that empowers students around the world to access the best education by connecting international students, recruitment partners, and academic institutions. We simplify the study abroad search, application, and acceptance process. Not only do we help students with their study abroad journey, but we also help academic institutions to find the best students globally. Our goal is to help enable better, more diverse, schools that are enriched with cultures from all over the world. The Role: The Vice President of Customer Success plays a crucial role in Applyboard by building our customer experience practice. We want someone who is visionary, strategic, data-driven, creates a culture of accountability, will scale the company to the next level, and be able to roll up their sleeves, dive in and play the game when needed.     Build A+ quality player teams with a customer focus and  priority  Life at ApplyBoard: By joining our team, you have the opportunity to be part of one of the fastest-growing technology companies, not only in Canada but the world. With that, you will have many opportunities for professional growth and advancement. Work alongside a globally diverse team of more than 1,000 team members from 25+ countries, representing 30+ nationalities, and speaking 50+ languages. Make a difference in the lives of thousands of students as they explore educational opportunities. About ApplyBoard: ApplyBoard empowers students around the world to access the best education by simplifying the study abroad search, application, and acceptance process to more than 1,500 institutions across Canada, Australia, the United States, and the United Kingdom. ApplyBoard, headquartered in Kitchener, Ontario, Canada, has helped more than 200,000 students from more than 125 countries along their educational journeys since 2015. ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50™ list in 2019 and #2 in 2020. ApplyBoard was also been named to LinkedIn’s list of Top Startups in 2020 and TechTO’s list of top Canadian Rocketship companies to accelerate your career in the Tech Industry.  In 2021, ApplyBoard announced a C$375M Series D funding on a C$4B valuation. This funding will allow us to further invest in our technology, grow our team around the world, and serve more students on our mission to educate the world. Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted.

30+ days ago
Kitchener, ON