Customer Success Manager

Do you love helping customers? Do you thrive in chaotic, driven, and fast-paced environments? Do you want to make a major impact at a high-growth startup?

As the Customer Success Manager at Dabadu, you’ll represent the customer's opinion to our product team and play a key role in executing our best-in-class customer service.

Alongside your team, you will assist hundreds of customers weekly, ensuring they get the most out of using Dabadu's products by answering any questions and keeping them up to date on our latest offerings and awesome new features.

You'll also collect market needs and insights to help the engineering and design teams implement the best services for our users. While your core responsibilities revolve around helping customers, you'll also work on projects to design and scale our customer experience team. It may look like:

• • Supporting Dabadu customers and prospects by answering questions via email, phone, video training, and on the road - in person
  • Troubleshoot product issues and communicate with the development team to quickly resolve them
  • Identify operational inefficiencies and recommend process improvements
  • Turn customer questions into useful content - articles, how-to videos, saved replies, etc
  • Translate customer needs and feature requests into recommendations for our product team
  • Identify potential high growth accounts and sales opportunities and hand them off to our customer success team
  • Create and update internal customer support documentation as needed

About you

• • • We're hiring for a range of experience. Preferably, you have 1-3 years of professional experience. (Prior work experience at a startup is a plus!)
    • You have a Bachelor Degree or something you feel is equivalent
      
    • You’ve demonstrated skills and passion for handling customer questions and issues resourcefully and with empathy
    • You have exceptional and engaging writing skills (bonus points for a good sense of humor)
    • You are a great communicator and have attention to detail
    • You can troubleshoot technical issues and are not afraid to get into the nitty-gritty
    • You are excited about being a part of an early-stage company and want to build alongside a team of passionate people
    • You're excited to continually improve and grow your skill-set, both inside the current role and grow beyond it
    
    

Dabadu is reinventing the industry. Our mission is to disrupt the automotive market by encouraging the vast advancement of technology in the industry. We take a lot of pride in providing an exceptional customer experience and providing the products dealers need.