Job Description
OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.Job Summary
Builds and maintains relationships with the Collision Repair Network (CRN) customer base to educate and drive awareness of OEM Certification, and with the aim of maintaining and expanding participation in various OEC programs and use of products. Provides onboarding support to new users/customers or as required in the normal lifecycle management process.
Eligible candidates must reside in one of the following five provinces within Canada: Alberta, British Columbia, New Brunswick, Ontario, or Quebec. Experience within the automotive industry, especially within the collision space is highly preferred.
Key Responsibilities
1. Develops a strong knowledge of Original Equipment Manufacturer (OEM) Certification to become the trust expert for collision repair facilities pursuing OEM certifications.
2. Follows established standard operating procedures, to provide support to collision repair facilities that are enrolled to become certified.
3. Promotes OEM Certification programs to collision repair facilities that are renewing.
4. Creates and builds power point presentations and delivers via webinar presentations as required.
5. Utilizes management system to track progress on accounts and provide reporting on results.
6. Works as part of the team to achieve shop enrollment and certification target numbers for each OEM partner certification program.
7. Provides excellent customer service and resolves user/client issues via phone and e-mail. Utilizes available opportunities to provide influential information that could result in additional product sales or upgrades.
8. Establishes relationships with industry stakeholders, including collision center organizations, equipment suppliers, insurance company contacts, and others interested in learning about or supporting adoption of OEM Certification.
9. Travels to industry events as required and is comfortable formally presenting OEM Certification program information to a live audience.
Education
A General Education Diploma is required.
Experience
At least 3 years of experience is required in a customer service or telephone/counter service role, or experience in an inside or outside business-to-business sales role producing quantifiable results through outbound phone contact.
Must also be able to demonstrate the following skills and abilities:
- Strong interpersonal and relationship management skills with the ability to persuade and influence others.
- Excellent verbal and written communication skills, with the ability to tailor messaging to a specific audience or call to action.
- Results-oriented work style with organizational and problem-solving abilities.
- Ability to learn complex company products, and present them in a clear, concise manner.
- Technical aptitude with knowledge of, or the ability to learn, computerized customer database and/or eBusiness account management tools.
- Engaging presentation skills and can effectively conduct presentations in both a virtual and in-person environment.
- Comfortable with taking ownership of work and independently/proactively completing job duties with little guidance.
- Travel is required to attend industry events and anticipated to be up to 20% of work time.
OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
Visit Original Source:
https://ca.indeed.com/viewjob
