Job Description

Work Location:

Mississauga, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

The Mobile Mortgage Specialist (MMS) is accountable to provide service / sales support and expert advice on RESL products to new and prospective customers.

Contributes to the growth of the business by developing and deepening new and existing relationships through external networks.

SHAREHOLDER

Contribute toward the achievement of sales and business development objectives by meeting or exceeding individual monthly sales targets of home financing products, investments and services
Proactively promote TD’s image within the business community through participation and leadership in community business groups, professional networking events, initiatives, fundraisers, etc.
Support the development and implementation of reporting and processes in a compliant manner, adhering to guidelines established by business unit leadership, internal and external advisors, Audit, Risk, OSFI, and other governing bodies
Understand the market and/or mortgage lending industry within portfolio, to ensure value-added reporting and analysis is provided to your team and partners while mitigating risk to the Bank
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary
Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist
Adhere to internal policies/procedures and applicable regulatory guidelines and keep abreast of emerging issues, trends and evolving regulatory requirements and assess potential impacts
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Complete all compliance training and attestations within required timelines
Be knowledgeable of and comply with Bank and Industry Codes of Conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest
Support the team by continuously enhancing knowledge/ expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Actively participate in the performance management process in support of own personal and professional development objectives, including coaching sessions
Contribute to a fair and positive working environment that supports a diverse workforce
Participate in team meetings, employee surveys, action planning, and training sessions
Contribute to the success of the team by willingly assisting others in the completion of assigned duties, provide training, coaching and/or guidance as appropriate.
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH:

Professional role with a focus on providing business development, customer relationship management and/ or sales advisory support within their own area of specialty
Specialized knowledge and understanding of all types of RESL products i.e. mortgages and Flex Lines, services, features and be able to provide expertise on both traditional and specialized deals
Understands key business and customer drivers and processes in the context of own work
Sound knowledge of assigned customers needs, the competitive landscape and broader market factors
Coordinates activities and timelines across multiple teams to ensure customer needs are met
Executes a moderately complex sales or account management process, focusing on features selling and customer data gathering
Investigates and analyzes possible alternative solutions and approaches based on documentation of the customer fact pattern
Impacts sales achievement of their own and related teams
Simplifies information to customers, clarifies unique situations and leads coordination of information to ensure service and standards are met
Work performed under management guidance and supervision
May identify and contribute to problem resolution
Generally reports to a District Manager

EXPERIENCE AND / OR EDUCATION

Undergraduate degree or community college diploma
Minimum 3 years of experience working directly in a client facing, sales or relationship focused role
Product Knowledge in Real Estate Secured Lending (RESL)

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

Ce poste n’exige pas la maîtrise d’une langue autre que le français./ This position does not require proficiency in a language other than French..

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