Job Description

Position: Account Manager
Location: Pleasant Grove, UT
Type: Full-time

About Us: IntelliHost is a leading SaaS start-up dedicated to helping Airbnb owners optimize their listings to maximize occupancy and revenue. Our innovative platform offers advanced tools and insights that empower property owners to enhance their online presence and improve guest satisfaction. We specialize in providing cutting-edge solutions that drive efficiency, growth, and customer satisfaction. Our team is passionate about technology and dedicated to delivering exceptional products and services to our clients.

Role Overview: We are seeking a motivated and experienced Account Manager to join our growing team. The Account Manager will be responsible for managing and nurturing client relationships, ensuring their satisfaction, and driving the successful delivery of our solutions. This role is pivotal in maintaining our high standards of customer service and achieving our business goals. This is not a sales role.

Key Responsibilities:

Client Relationship Management: Develop and maintain strong, long-lasting relationships with key clients, understanding their needs and ensuring their satisfaction with our products and services.
Account Growth: Identify opportunities for growth within existing accounts and develop strategies to maximize revenue, including upselling and cross-selling our solutions.
Project Coordination: Coordinate with internal teams to ensure timely and successful delivery of our solutions according to client needs and objectives.
Issue Resolution: Proactively address and resolve any client issues or concerns, ensuring a positive client experience and maintaining high levels of client satisfaction.
Reporting and Analysis: Provide regular reports and recommendations to clients. Report account performance, client feedback, and market trends to senior management.
Client Onboarding: Lead the onboarding process for new clients, ensuring they are set up for success from day one.
Contract Management: Oversee contract renewals, negotiations, and amendments to ensure client retention and satisfaction.

Qualifications:

Proven experience as an Account Manager or in a similar client-facing role, preferably within the tech industry.
Strong understanding of tech products and services, with the ability to communicate their value to clients.
Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
Exceptional organizational and project management skills, with the ability to manage multiple clients and projects simultaneously.
Problem-solving mindset with the ability to address client issues proactively and effectively.
Experience with CRM software and project management tools.
Strong analytical skills, with the ability to interpret data and provide actionable insights.

Why Join Us:

Be part of an innovative and forward-thinking company that values creativity and collaboration.
Work with a talented and passionate team dedicated to delivering exceptional solutions to our clients.
Opportunities for professional growth, development, and advancement in an early start-up company.
Competitive salary + commissions, bonus opportunities, paid time off.
Ability to commute to our office in Pleasant Grove, UT.

How to Apply: If you are a proactive and results-driven professional with a passion for client success, we would love to hear from you. Please submit your resume through Indeed AND submit a one minute video introducing yourself and explaining why you believe you are a good fit for this role. Send this video to kyle@intellihost.co.

IntelliHost is an equal opportunity employer.

Job Type: Full-time

Pay: $45,000.00 - $70,000.00 per year

Benefits: