Job Description

Lotus Group is thrilled to partner with a reputable IT company to identify a Technical Account Manager Team Lead for a full-time position based out of Edmonton, AB.

Our partner is a well-respected market leader offering a variety of IT services to further business strategy and vision for small and medium sized businesses in Western Canada. Their culture supports personal and professional growth, while having opportunities to have fun and make a difference in the surrounding community.

As the Technical Account Manager Team (TAM) Lead you will work closely with the Director of Customer Success (DCS) to help support the success of the TAM team. The focus of this role is making connections with people, motivating, and inspiring them to achieve results. The TAM team is a critical component of our proactive program, and you will be responsible for training and coaching the TAMs to develop the necessary skills to be effective team members. The work involves driving toward results by enrolling the commitment and buy-in of others. You will support, organize, and evaluate the TAM team on a weekly basis and provide needed insight to the DCS as requested. The ability to understand, quickly react and motivate others to adapt to the changing organization environment is a critical key to success. In general, the core of this position requires a motivated and motivating team builder and organization developer.

Role Requirements:

5+ years of experience with IT deployment and IT Strategy
5+ years of experience of Network Administration
2+ years of experience of Server Administration
Experience training and mentoring technical teams.
Valid class 5 operator’s license
Well-developed interpersonal skills both verbally and written.
Results oriented with the ability to manage multiple priorities.
Passionate about results and a sense of accountability

Role Responsibilities:

Provide management and instruction and how to deal with daily issues to increase productivity
Create department consistency by coaching and mentoring around core team process
Monitor the proactive board to improve the overall performance of key deliverables
Complete Technical Account Manager responsibilities as required
Performing TAM duties and technology leadership within our MSP
Provide direction and assistance to TAM’s in identifying issues when producing EHR review documentation
Scope and quote Time and Material Customer Opportunities
Perform Reactive Support services
Participation and support in the IT Steering Committee
Conduct customer focused audits as needed

Compensation: A comprehensive compensation plan will accompany the successful candidate. Salary range is $90,000-$105,000 annually and will be decided based upon experience and qualifications.

We thank all interested applicants. Please note that only those applicants who meet the qualifications and requirements will be contacted.

Lotus Group works to uncover top talent across Canada with networks and clients spanning coast to coast and over 40 years of combined search, recruitment and HR expertise. We remain dedicated to being Canada's most trusted provider of Elevated People Solutions.

For more information, visit www.lotusgroup.ca

#LotusA

Job Types: Full-time, Permanent

Pay: $90,000.00-$105,000.00 per year

Benefits: