Job Description

Position: Mining Account Manager

The Role:

As an Account Manager at Fireball, your mission revolves around fostering true partnerships with our mining industry clients. You're the linchpin between them and us, ensuring we truly understand their needs and desires. Your role goes beyond just transactions; you're here to cultivate deep relationships built on trust and mutual benefit. By listening, advising, and delivering exactly what they need, you're not just a supplier—you're a strategic partner in their success. We gauge your impact by the strength of these partnerships, the collaborative solutions you develop, and the tangible value we bring to our customers' operations. Together, we'll elevate Fireball as the premier ally in the mining sector, setting new standards for partnership excellence.

Location: Edmonton, with the requirement for candidates to travel to regions with significant mining industry presence (e.g., Fort McMurray, BC, Ontario, etc).

Responsibilities:

As an Account Manager at Fireball, you will be responsible for:

Daily Tasks:

Conducting lead generation activities specific to assigned accounts, including inquiries, visits, investigations, and calls.
Influencing, advising, and recommending solutions for client's fuel and lubrication needs.
Providing input to the Applications Engineering team for generating quotes, ensuring accuracy and alignment with client needs.
Updating and maintaining customer relationship management (CRM) systems to track interactions and progress.
Participating in peer reviews to ensure quality and consistency in account management practices.

Weekly Activities:

Maintaining regular communication with key accounts to ensure satisfaction and address any concerns or opportunities.
Monitoring ongoing activities of existing projects and following up on sent quotes to drive conversions.
Influencing timelines and decisions related to strategic objectives with each account.
Cultivating and managing relationships with key vendors critical to customer success.

Monthly/Quarterly/Ongoing:

Evaluating the performance of past projects and conducting site visits and check-ins with key decision-makers.
Collaborating with customers to understand their business needs, help build budgets, and develop specifications for upcoming projects.
Representing Fireball at trade shows and networking events to connect with key account contacts and stakeholders.
Continuously seeking opportunities for self-improvement and professional development.

Qualifications:

Proven experience in account management, sales, or a related field, preferably within the mining industry.
Strong communication, negotiation, and interpersonal skills.
Ability to understand and articulate technical concepts and solutions.
Detail-oriented with excellent organizational and time management abilities.
Self-motivated with a drive for continuous improvement and learning.

Additional Requirements:

Willingness to travel as needed for client meetings, site visits, and industry events.
Travel can be extensive at times. To be successful in this role, the expectation is that the account manager is visiting customers often located at remote mine sites.
Valid driver's license and clean driver’s abstract.
Proficiency in CRM software and Microsoft Office Suite.
Bachelor’s degree in Business, Engineering, or a related field preferred but not required.

Who is Fireball Equipment?

Fireball Equipment is in the niche business of fuel & lubrication equipment. We create value for our customers by providing equipment solutions to the Mining, Automotive and Heavy Equipment industries. While our scope may only be an inch wide, our talented team of people allow us to have depth that is a mile deep. We truly believe that we can be the absolute best in the world at this someday.

As a close-knit team, we succeed by hiring individuals who are always striving to bring more to the table, and not happy with the status quo. While not every person needs to set out to change the world, we truly believe that every person should believe in growing together and making a difference. We want people to feel highly engaged, empowered, and trusted. Fireball has been around since the early 90s and has evolved a lot over the years.

What’s in it for you?

No matter the position, everyone at Fireball is important to our success. We subscribe to an open, participative and engaging work environment where your past experience matters, and suggestions valued. We are excited to learn about your ideas, we thrive on your questions, and we are genuinely concerned when things are not going as you expected.

We recruit, reward, promote and release employees based on alignment to our core values of “We are one”, “Make it Right”, “Own it” and “Look for the Good”. We encourage everyone to do their best work and leave a lasting impression on our customers. Our vision is to “Grow Together”.

If you are looking for a company that dictates what to wear, how to get the work done and when you can take time off; then we are not for you. We are continually trying to build a culture where we simply set the destination, then trust and support you along your path to get there. We avoid unnecessary “red tape” with lots of rules and policies. We do not have a step-by-step guide for you to do your job. We thrive on your initiative, creativity, and hard work. How you get to the result is left up to you! We hire people who think like an owner, take pride in how their work helps the customer and collaborate as a team. We trust that you act in Fireball’s best interest.

We create a customized employee experience built on the foundation of flexibility and work life balance. We offer unconventional perks, benefits and fun that all focus on YOU as an individual rather than a number. We let you tailor your work experience and environment so that you get the most out of working for us. We don’t want you to think of Fireball as just a “job”. We hope that you find opportunities each day to grow, have fun and connect with your fellow co-workers.

The results are also in from our most recent Employee Engagement survey, we achieved an overall company engagement score of 89%,12 points higher than industry average! Come see for yourself what a great place to work feels like at Fireball.

Job Type: Full-time

Benefits: