Account Manager

We are seeking a motivated and customer-focused Territory Coverage Representative to join our dynamic team. The ideal candidate will be responsible for managing client interactions, ensuring exceptional customer service, and meeting sales targets. This role involves consulting with clients to understand their needs and providing tailored solutions to enhance their experience with our products and services.

Roles and Responsibilities:

• Visit all scheduled sales appointments to ensure comprehensive client engagement
• Respond to client inquiries in a timely manner, addressing any questions regarding our products and services
• Proactively assist in resolving issues and provide solutions to enhance customer satisfaction
• Go the extra mile to exceed client expectations and foster long-term relationships
• Collaborate with the Customer Service team, sharing necessary information to ensure smooth operations
• Work together to achieve customer happiness and maintain a positive team environment
• Meet and exceed agreed-upon sales targets through diligent follow-up on projects and quotes
• Track open opportunities and maintain accurate records of client interactions and sales activities.
• Understand and assess customer needs to provide tailored recommendations
• Measuring the space to provide accurate information to design team.
• Develop creative solutions to address customer challenges effectively.
• Forensic follow upon all open opportunities

Education, Certifications and Licenses:

• High School Diploma
• 3+ years in a sales role
• Class Five driver's license
• Excellent communication skills, both verbal and written
• Superb computer skills - able to effectively use MS Office and other collaboration software
• Able to build lasting relationships with customers, vendors, and team members
• Experience with Educational Furniture Purchasing/Quoting is an asset
• Design background or understanding is considered an asset
• Comfortable with travelling to visit client locations

Qualities and Attributes:

• 100% client-focused; always looking to create a WOW experience for clients
• Team player - ready and willing to go above and beyond to support others on the team
• A can-do person - you are always looking for solutions.
• Glass half full - you see the positive side of life and think the best about others.
• Results-oriented - you love getting things done and crossing things off your list.
• Detail-orientated - people come to you to proofread things and organize parties.
• Self-starter - you are accountable for your work and take pride in delivering quality work every single day.

What you can expect from us:

• Competitive salary – Based on experience, skills, and education.
• Support for work-life balance – Paid vacation, birthday flex day, and performance-based earned time off.
• Core Health Benefits – 100% employer-paid health and dental coverage, and additional funds for flex spending accounts.
• Longevity Rewards – You are an important part of the team, and we value long-term commitment and contributions. We recognize your loyalty and service at key milestones with a gift, pre-paid gift card, or RRSP contribution.
• Tailor-fit workspace – We outfit your workspace with tailor-fit furniture solutions to make your work-life comfortable and enjoyable.
• Inclusive and family-oriented work environment – You will build meaningful relationships with people who genuinely want to help you succeed.

CDI Spaces is a leader in providing furniture solutions and space design for educational institutions and corporate workspaces. We pride ourselves on our ability to assist our clients with tailor-fit solutions that support learners, educators, and workers to be productive, engaged, and successful. Working with the team at CDI Spaces is fun, productive, and challenging in all the right ways. We have a great work environment with smart and friendly colleagues, celebratory lunches, and a fantastic space with the latest innovative furniture solutions and trendy space design to foster connection, collaboration, and creativity. After all, designing and building spaces is what we do. Let’s do great things together; please apply