Job Description

Job Description:

JOB TITLE: Manager, Business Systems

DEPARTMENT: Transit

POSTING NUMBER: 106004

NUMBER OF POSITIONS: 1

JOB STATUS & DURATION: Full Time Permanent

HOURS OF WORK: 35-hour workweek

LOCATION: Brampton Transit Facility

SALARY GRADE: 8

HIRING SALARY RANGE: $125,264.00 - $140,922.00 per annum

MAXIMUM OF SALARY RANGE: $156,580.00 per annum

JOB TYPE: Management and Administration

POSTING DATE: March 26, 2024

CLOSING DATE: April 9, 2024

AREA OF RESPONSIBILITY:

Reporting to the Director, Transit Services, this role is responsible for development, management, and execution of a comprehensive Transit business systems, applications and programs, high profile projects, leading a team of professionals to protect the functionality, process and integrity of critical Transit IT infrastructure and software. This subject matter expert collaborates with senior business and technology staff in the Corporation, and external agencies to create, implement and maintain Transit systems and applications, while ensuring they adhere to corporate policies and IT governance. This resource is expected to operate on a senior level and may be required to support high profile and highly confidential investigations and report findings to senior management, Council, Legal division, Courts or other regulatory bodies. The resource will be participating in multiple governance forums on behalf of Transit management as well as external industry regulatory and peer forums.

As a functional leader, this role requires a balance of technical IT expertise, project management, and managerial skills including people management, financial planning and management; operational planning; stakeholder relationship management and communication skills (presentations, reporting, influencing/persuading, and conflict resolution).

Key Duties and Responsibilities

OPERATIONS SUPPORT:

Define, establish and manage the implementation of various Transit systems, applications, and technology programs.
Lead efforts in researching, developing, and implementing various transit technologies while recommending and implementing controls such as policies, processes, and organizational structures as well as software and hardware functions.
In conjunction with other business management processes, establish and maintain regular monitoring, review, and improvement processes to ensure that specific business objectives of Transit are met, and ensure they align with corporate guidelines. Initiate plans and programs to maintain systems awareness.
Ensure proactive risk management through the implementation of information security controls coordinated across the various systems in a round-the clock operational environment, crucial for mitigating risks associated with system breakdowns.

LEADERSHIP AND STAFF DEVELOPMENT:

Provide leadership to Transit Business Systems staff, which includes project manager and other professionals, as they develop, implement, test, educate and deploy complete system solutions.
Use strong negotiation and relationship management skills to work with project teams to coordinate on projects that cross system and business boundaries.
Co-ordinate and facilitate regular meetings and regular status updates.
Assist in management of stakeholder relationships and in prioritizing competing demands.
Responsible for the performance management of staff. Establish expectations and clear direction to meet goals and objectives.
Motivate and engage employees through effective communication.
Demonstrate knowledge in corporate policies and procedures related to staff recruitment, selection, development, counseling, performance monitoring, and evaluation, ensuring compliance with human resource policies and procedures to maintain a diverse workforce.
Assign work and to establish work rules and acceptable levels of quality and quantity of work. Review work and evaluate performance of others, and to develop individuals’ competencies.
Deal with performance management and workplace conflict in a unionized and non-unionized environment.

OPERATIONAL EXCELLENCE AND INTEGRITY:

Partner with the Transit business units to understand their needs and challenges and provide strategic technology leadership that drive business solutions.
Investigate and evaluate alternative solutions, determine business impacts and technical support required. Prepares business cases and ensure acceptability of solutions to the end user and that they are compatible with the City’s enterprise architecture (i.e. Application, Data and Technology) and infrastructure standards and alignment with the overall Transit priorities, I.T. Strategic and Service Plans
Plan and implement change initiatives. Support innovation and creativity by encouraging staff to accept and resolve challenge.
Adapt to constantly changing and sometimes opposing demands.
Identify gaps in operational controls and accountability programs and recommend changes and implementation of new processes and tools.
Maintain professional composure and make quick and sound decisions when dealing with environment instability.
Apply technical knowledge and managerial skills to everyday work situations to devise solutions that meet customer requirements while safeguarding system integrity.

COMMUNICATION AND REPORTING:

Manage the procurement and multi-year contracts process.
Approve contracts and payments to external vendors.
Prepare technical studies, and reports for Council and Federal submissions.
Present technical information effectively in a manner suited to the characteristics and needs of the audience.
Work closely with divisional managers and client groups within the business units.
Create reports and presentations including project-specific details, overall operational insights, and financial considerations.
Deliver presentations to staff and Transit leadership.
Ensure effective communication by conveying information clearly and concisely, both verbally and in writing, to ensure understanding by the intended audience. Demonstrate active listening skills and respond appropriately to others.
Being a member of CUTA and OPTA, actively participate in technical committees and presentations as a subject matter expert to industry stakeholders and delivering presentations to Council, external authorities and agencies, and regional, provincial and federal governments.

PROGRAM DEVELOPMENT AND SUPPORT:

Lead in the definition of programs or projects, ensuring that the required documentation is provided consistent with solutions delivery requirements.
Oversee project’s full life cycle, from inception and business case to deployment and post-implementation review.
Develop project goals and objectives and continuously review project priorities, direction, and progress. Responsible for measuring and evaluating program performance.
Lead, oversee, and/or participate on project teams to provide direction in research, selection and evaluation and implementation of IT projects and services as they apply to Transit.
Implement a prioritized set of project plans that collectively deliver what is required for various Transit programs and projects.
Develop program technology roadmaps/workplans to aid in overall Transit I.T. planning.
Coordinate scheduling, resourcing and budgeting consistent with the I.T. PMO framework.
Oversee projects across Transit and how they align with Corporate projects and goals.
Review timelines of other corporate projects to avoid conflicts in terms of required resources and launch timelines.
Ensure project communication to project advisory teams, project sponsors and other stakeholders in collaboration with the Transit and IT Management teams.
Participate and lead initiatives that support Transit systems, applications and programs, including high-profile and critical systems that are necessary for daily Transit operation.
Oversee development of training for systems, applications and programs.
Evaluate performance of project goals to objectives and desired value and provide independent opinion and advise on same for future projects.
Leads vendor management in terms of budgeting, licensing, maintenance and contract renewal.
Continually collaborate with Corporate IT on all Transit initiatives and ensure they meet Corporate standards.

FINANCIAL ACCOUNTABILITY:

Knowledge of financial requirements and procedures for budgeting, cost control, cash flow management, and maximizing subsidy claims and capital investment planning. Prepare and monitor operating and capital budgets for own area while contributing to the overall departmental budgeting process.
Lead capital projects and equipment management, ensuring meticulous planning, design, and maintenance, and prepare funding reports with attention to detail and regulatory compliance.
Collaborate with cross-functional teams to secure resources and support project approval and cultivate strong relationships with external stakeholders for optimal funding opportunities.
Oversee divisional administration, including budget preparation and monitoring, workforce planning, ensuring compliance with corporate financial policies.
Continuously review best practices for improvements and keep abreast of emerging trends to determine the future strategic direction of the Transit business systems.
Utilize best practice reviews, integrates business processes and procedures that will support the Transit business operations, and make recommendations for pertinent communication related to changes to ensure seamless system operation.

SELECTION CRITERIA:

EDUCATION:

Degree in technology management, engineering, computer science, or a closely related field, or the equivalent combination of a Diploma in information technology and/or related work experience.

REQUIRED EXPERIENCE:

Minimum 5 years’ experience managing professional staff and consultants, leading project teams, and multi-phased transit business systems projects, preferably in the public sector and/or transit industry.
Expert level knowledge of Information Technology with specific detailed knowledge of network and desktop technologies, IT life cycle methodologies and best practices and repair and replacement strategies.
Experience with system integration, systems testing, maintenance, systems documentation, and systems training.
Experience with administration of complex business systems, business processes analysis.
Working knowledge of project management methodology and protocols, with experience in managing complex Systems projects, with financial tracking and reporting.
Experience evaluating different technologies and assessing them for future use and compatibility with existing systems.
Working knowledge of Municipal Government an asset.
Experience leading I.T. projects of medium to large complexity, including business transformations
Ability to communicate to diverse groups, work collaboratively and motivate and influence technical/professional staff, vendors and clients.
G Class driver’s license

OTHER SKILLS AND ASSETS:

Access to units within garage to trouble shoot or support onboard equipment. This may require starting a bus or have multiple buses in running state to troubleshoot onboard functionality.
May require working outdoor periodically to access and troubleshoot transit locations, shelters, station stops, terminals and facilities.
The job may require 24/7 availability (within reason) to respond to planned and ad-hoc system related issues.

**Various tests and/or exams may be administered as part of the selection criteria.

Interview: Our recruitment process may be completed with video conference technology.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available. *Our Hybrid Model is subject to change.

If this opportunity matches your interest and experience, please apply online by clicking the button above quoting reference #106004 by April 9, 2024 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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