Commercial Lines Account Manager, SME

Hi, we’re HUB.

We are the largest insurance brokerage in Canada and 5th largest global insurance & employee benefits broker. We provide a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products, and services.

Becoming a part of HUB means that you thrive in an entrepreneurial and fast-paced team environment supported by over 17,000 professionals in 500 offices across North America. You will be able to actively contribute to our track record of year-over-year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people.

About The Role

HUB continues to grow and is seeking a dynamic Commercial Account Manager. In this role, you will manage an assigned book of business and ensure client satisfaction. This is an ideal role for a strong team player who is detail-oriented and enjoys working with people. A commitment to delivering results on required deadlines.

What You’ll Do

• Service and Sales – Meeting new and existing clients’ needs, including quotations, premium adjustments, and endorsements; accepting and processing online quotes.
• Be accountable for a book of business; Function as one of the primary points of contact on accounts; responsible for maintaining key client and insurer relationships.
• Negotiate with insurers for coverage and price that meet the needs of the client.
• Handle renewals, and monitor the processing of policy documents, binders, certificates, and billings.
• Ensure Account Receivables are collected in a timely manner.
• Prepare and monitor insurance submissions, proposals, and summaries of insurance (when required).
• Advocate for clients during the claims process; Engage the claims team on critical claims matters.
• Fulfil new business growth and client retention.
• Support and promote cross-sell / up-sell initiatives

What You’ll Need for Success

• RIBO (Registered Insurance Broker of Ontario) license Required
• Typically, 2+ years of industry, or product line experience; exposure to commercial risks preferred
• Experience delivering client-focused solutions based on customer needs (Sales and Service).
• Strong customer service focus with the ability to deliver positive customer experiences
• Professional communication and strong interpersonal skills
• Self-starter and strong team player able to work within Production and Service teams
• Effective organizational skills and time management
• Working knowledge of Microsoft Office Products (Word and Excel)
• Ability to learn and understand new systems quickly; EPIC fluency is an asset
• Currently holding or working towards insurance designation such as CIP, CAIB, etc. is an asset

Why Choose HUB?

When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. To read more about HUB, please visit https://www.hubinternational.com/en-CA/about-us/.

We’re committed to you and your well-being with a variety of benefits such as:

• Competitive compensation package including additional ways to earn income beyond the basics of base pay (referral incentive programs, bonus eligibility, etc.)
• A flexible hybrid environment and paid time off that allows for a work/life balance
• Robust and flexible benefits options that cater to your individual needs with a company RRSP match
• A commitment to your future via HUB-sponsored training, development & educational programs to enhance your industry knowledge and expertise, opportunities for tuition reimbursement
• Reimbursement of license fees and professional membership dues
• Perks and rebates on events, travel, and accommodations as well as discounted rates for personal home & auto insurance

Service is one of our founding values – not an abstract concept but a commitment. We believe that no one deserves that commitment more than our employees, clients, and the communities in which we all live and work. Each Regional HUB office chooses a local organization or cause and develops a project that will make a difference where it’s needed, from fighting disease to working with families in need, to improving the lives of senior citizens and youth.

HUB is strongly committed to diversity, equity, and inclusion in the workplace. We strive to foster an environment where our employees feel valued, seen, and heard, enabling everyone to succeed. We endeavor to make the selection process accessible to any and all users. Assistance and/or accommodation are available by request for candidates taking part in the selection process.

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Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: Diploma