Job Description

Join our small Commercial Lines team and become a vital part of our mission to exceed customer expectations. We're seeking individuals who thrive on delivering outstanding customer service and are dedicated to retaining our valued commercial clients.

With your genuine passion for going above and beyond, every interaction becomes an opportunity to truly understand and cater to our customers' needs. Embrace the chance to offer additional support and solutions, not through pushiness, but through a genuine desire to assist.

Let's create WOW moments together and ensure our clients feel supported and valued at every turn.

JOB DESCRIPTION:

Manage a book of business by providing effective customer service including assessing customer needs, advising on insurance matters, recommending solutions, answering inquiries, etc.
Facilitate and ensure clients have a full understanding of policy coverage and exclusions through clear and concise communications
Facilitate client retention through extraordinary service levels, remarketing of renewals to alternate insurance companies.

Assist with receivables for agency bill clients
Effective communication skills (including comprehension)
Strong attention to detail
Empathy towards others
Ability to adapt to change

REQUIREMENTS:

Minimum 2 years of commercial insurance experience required .
R.I.B.O. license required
Client development/relationship management experience.
Solid understanding of policy wordings/coverages and proven negotiation skills.
Strong attention to detail, time management, problem solving and analytical skills.
Ability to be a self starter with strong written and oral communication skills as well as organizational skills.
Intermediate to advanced skills in Outlook, Excel, Word and broker management systems; experience with TAM is preferred.

HOW TO APPLY
Please apply directly to this posting with the most recent version of your resume. If you would like to speak with us regarding this position

Job Type: Full-time

Benefits: