Job Description
Hi there! Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
The Technical Partner Manager, Golf (Solutions Engineer) is responsible for the technical engineering of new partner integrations for our Golf and eCommerce products. Each partner has an individual Go-To-Market program that aligns with the prospects' goals and incentivizes them to bring retailers, eCommerce owners, and restaurateurs to the Lightspeed platform. Your work will have a direct impact on our growth and contribute to our largest strategic partnerships.
What you'll be responsible for:
- Lead in depth technical calls about integrations to help close new enterprise, strategic partnerships that will directly impact revenue
- Act as a product and integrations expert to guide partners in building the most efficient integrations to Lightspeed products
- Define and maintain UX standards and validate partner integrations before deployment
- Create and maintain guides and best practices for each integration type, to provide partners the necessary tools and autonomy to build integrations and address customers needs
- Act as an escalation point when partner technical issues can't be resolved by our API Support Team or require advanced technical thinking
- Support the Partner Managers with any product or technical questions relating to integrations
- Manage the workflow and partner pipeline to deliver the assigned territories integrations in a timely manner
- Drive close collaborations with Product, Development, Sales and the entire partnerships team
What you need to bring to the team:
- Technical / Partnerships / Sales Engineering experience
- Experience in stakeholder management with different levels
- Experience working with RESTful APIs.
- HTML/CSS, Javascript knowledge
- Ability to understand new technologies and systems quickly
- Proven track record in software experience - related to hospitality/retail or e-com services
- Excellent oral and written communication skills in English
- Tactical and strategic abilities; as you form an important stakeholder for the partnership strategy
- Great time management
Even better if you have, but not necessary:
- Help partner's post built with API related issues
- Create documentation to help partners understand our APIs and workflows
- Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren't strictly within the scope of your role.
What's in it for you?
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that's creating new jobs every day;
- Work in a team big enough for growth but lean enough to make a real impact.
… and enjoy a range of benefits that'll keep you happy, healthy, and (not) hungry:
- Lightspeed RSU program (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Immediate access to health insurance
- Health and wellness benefits
- Paid leave assistance for new parents
- Linkedin learning license
- 1 paid volunteer day annually
#LI-AL2
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
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