Job Description
Clio
is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals
while increasing access to justice
.
Summary:
We’re looking for a Senior Solutions Engineer to join our rapidly growing Sales team. This role is for someone with a positive attitude, growth mindset and a sense of ownership to take projects from ideation to completion. As an excellent communicator, who is naturally curious and able to explain complex technical solutions to various stakeholders, you will serve as a partner to our Account Executives to help support and close business. You will be able to support a full sales cycle, beginning at technical scoping and solution architecture in presales all the way through proper handoff to the Customer Success teams.
What your team does
Our Solution Engineering team is the swiss army knife of our entire sales organization. With hybrid skill sets, they serve as the technical encyclopedia communicating how the product, platform, channel and competitive landscape operates and solves specific problems while articulating value to the customer.
What you’ll work on
- Provide business and technical sales support for assigned opportunities.
- Collaborates closely with Sales to clearly communicate the following: Product capabilities; Industry best practices; Messaging with regards to competitor technology and specific advantages or weaknesses; Understanding of client requirements; Third-Party, Consultant, Integration ‘out of box’ solutions.
- Serve as the senior technical lead and owner of technical deal strategy
- Perform the technical “sell” of the solution, provide proof points of the technology and connect this back to value and the business benefits
- Collaborate closely with Sales to identify and uncover customer business goals, needs, and pains—and how Clio will accommodate, address and add value
- Prove the technical feasibility of Clio’s solutions to highly technical and developer audiences
- Own responsibilities for designing, building and maintaining Clio demo systems, strategies, and resources
- Enable Sales to deliver targeted, persona-based, business-value driven presentations
- Stay on top of industry news, technology products, platforms and partners to ensure you and your team provide and maintain a deep industry and ecosystem expertise;
- Find ways to continually maximize efficiencies and ARPA in the technical sales process and support sales efficiency across sales teams and segments
- Partner closely with our customer success teams to ensure continuity of an amazing customer experience-for life
- Collaborate closely with Product and Engineering teams to help influence product roadmap based on market/customer requirements
- Provide technical responses to RFPs and RFIs
- Manage a large volume of pre/post sales technical issues with a focus on challenges arising from change management, scalability, integrations and workflow/ process development
- Keep up-to-date on relevant competitive solutions, products and services
- Deliver case recaps and performance summaries to Manager and Sales Leadership
- Collaborate with Sales Leadership on development of upsell strategies based on client/programming insights
- Provide Proof-of-Concept (POC) environment and advising on workflow and implementation approaches to assess the feasibility of solutions and demonstrate to our clients how our technology can be leveraged
- Owns internal tool development critical to the success of Solutions Engineering
What you may have
- 3+ years of experience working in either Sales or Customer Success (or other relevant experience) for a SaaS provider
- Natural leader who is comfortable working cross functionally to take projects from idea to execution
- Creative problem solver with a proven track record of success
- Ambitious, curious mindset to always work to find creative solutions to difficult problems
- Strong verbal and written communication skills
- Hungry to learn and help team deliver on ambitious goals in supporting the sales organization to meet revenue targets
- Comfortable delivering technical sales presentations, product positioning, and objection handling
- Ability to build strong relationships with both internal and external stakeholders
- Strong technical experience and understanding of cloud technologies, including APIs, database migrations and security infrastructure
Serious bonus points if you:
- Have worked in partnership with Solutions Engineers in previous roles
- Have a legal background or a strong track record of legal knowledge
What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to
diversity, equity and inclusion
. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at
clio.com/careers
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