Job Description
Position Summary:
In this role, you will be tasked with a broad range of responsibilities that underscore the importance of effective account management. You will monitor and analyze sales metrics across the organization, ensuring every CRM profile reflects detailed and accurate information, thereby optimizing our engagement strategies. Through executing mass communication campaigns and meticulously maintaining follow-up schedules, you contribute directly to our ongoing growth and success. Your ability to implement sales strategies based on analytics and customer feedback will drive your performance, as you meet and often exceed set sales goals.
Joining Empower as a Customer Success Manager means becoming part of an innovative team that is dedicated to expanding access to quality, affordable medication. Here, your work will not only focus on achieving business objectives but also on making a tangible difference in the lives of those we serve. Your expertise in CRM software, coupled with a passion for pharmaceuticals related to wellness and quality of life, will make you a key contributor to our mission. If you are a self-starter, results-driven, and excel in managing complexity with a customer-centric approach, we invite you to bring your skills to a place where you can truly make an impact.
Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
Knowledge and Skills:
Additional Voluntary Benefits
At Empower, the role of Customer Success Manager within our Account Management department offers an exciting opportunity for driven individuals who thrive in a dynamic and evolving environment. As a pivotal part of our team, you will leverage your deep product knowledge and outstanding customer service skills to foster enduring relationships with provider accounts. With no day ever the same, your role involves staying abreast of the latest products and regulatory changes, ensuring that our solutions continually align with the cutting-edge needs of the healthcare sector.
In this role, you will be tasked with a broad range of responsibilities that underscore the importance of effective account management. You will monitor and analyze sales metrics across the organization, ensuring every CRM profile reflects detailed and accurate information, thereby optimizing our engagement strategies. Through executing mass communication campaigns and meticulously maintaining follow-up schedules, you contribute directly to our ongoing growth and success. Your ability to implement sales strategies based on analytics and customer feedback will drive your performance, as you meet and often exceed set sales goals.
Joining Empower as a Customer Success Manager means becoming part of an innovative team that is dedicated to expanding access to quality, affordable medication. Here, your work will not only focus on achieving business objectives but also on making a tangible difference in the lives of those we serve. Your expertise in CRM software, coupled with a passion for pharmaceuticals related to wellness and quality of life, will make you a key contributor to our mission. If you are a self-starter, results-driven, and excel in managing complexity with a customer-centric approach, we invite you to bring your skills to a place where you can truly make an impact.
- Possesses detailed product and compounding knowledge.
- Remains up to date on new products and regulatory changes.
- Demonstrates superior customer service and maintains relationships with assigned provider accounts.
- Monitors account sales metrics across the entire organization.
- Updates each CRM profile with detailed and accurate information.
- Maintains a minimum number of high-volume outgoing communications.
- Follows established sales operating procedures and best practices.
- Executes mass communication campaigns and maintains a follow up schedule.
- Implements planned sales strategies based on analytics and customer requests.
- Communicates facts and never makes invalidated claims.
- Meets all performance expectations and regularly exceeds sales goals.
- Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
- Genuine interest in pharmaceutical products related to wellness, quality of life, and hormone therapies & able to learn detailed knowledge of pharmaceutical products and specific clinical treatments.
- Must be self-starter and results-driven with high adaptability in an environment with significant change and ambiguity.
- Ability to interact effectively with diverse customers via phone and email with excellent verbal and written communication skills.
- Must be able to maintain above average attendance and punctuality (reliability).
- Willingness to work collaboratively and ability to demonstrate effective teamwork.
- Must possess problem solving skills, ability to prioritize work and meet deadlines & possess a high level of accuracy.
- Proficiency with Microsoft Office 365.
- Excellent written and verbal communications.
- Sensitivity to confidential documents and information.
- High school diploma or equivalent, required.
- Bachelor’s degree with 3+ years of previous experience in customer service, clinical administration, or related sales experience preferred.
- Experience with CRM software (Salesforce).
- Experience working with different account types (i.e., institutional, cash-based, wellness, and HRT clinics).
- No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
- Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
- Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
- Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
- Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
- Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
- Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
- FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
- 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
- Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
- Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
- Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.
Additional Voluntary Benefits
- Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
- Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
- Critical Illness: Protect your finances from the expenses of a serious health issue.
- Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
- Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
- Legal Services: Access professional legal assistance to address concerns confidently.
- Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
- Pet Insurance: Care for your furry family members with our pet insurance coverage.
- Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.
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