Service Team Manager

Description:

Join Portco Packaging in creating an opportunity to THRIVE together!

The Service Team Manager is responsible for driving business development and growth by leading and managing the service team, including Account Managers, Scheduler/Purchaser, and Pre-press Coordinator while supporting the Sales and Service team, partnering with production, and ensuring service quality and continuous improvements.

This opportunity allows you to make a career anywhere in the world!

Hands-on training provided! We strive to set every employee up for success and advancement!

Reach our goal of continued sustainability, alignment and outstanding customer and employee

relationships!

Innovate and uphold Integrity to carry on with our mission to provide the highest, safest and

flexible packaging for our clients!

Values of Integrity, Engagement, Accountability, and Compassion that create the baseline for

our standards!

Every employee matters! You are not just a number; you can be the newest addition

to the Portco team!

Are you ready to THRIVE together? If so, Portco Packaging has a great opportunity for you!

What is Portco all about?

Look no further! Watch this 1-minute video that highlights what we’re all about:

Click Here!

This is a full-time on-site position located in Woodland, WA. Benefits include medical, dental, and vision, short- and long-term disability, life insurance, 7 paid holidays (after 90 days of service), and generous PTO accruals from day one!

Requirements:

Duties and Responsibilities (but not limited to):

Essential Functions:

• Support, train, and mentor Senior Account Manager, Account Managers, and Schedulers as needed.
• Develop and implement service policies, processes, and standards.
• Set performance goals and create and monitor service metrics and KPI’s to ensure a high level of customer satisfaction.
• Support escalated customer complaints and complex service issues.
• Create, implement, and support continuous improvements to ensure machine capacity, customer needs, and cost efficiency.
• Work closely with other departments to ensure a cohesive customer experience.
• Develop and implement purchasing plans, establish relationships with vendors, and leverage buying power.
• Stay updated on industry trends and incorporate relevant innovations.

Competencies:

• Experience with customer service, purchasing, and scheduling in a manufacturing environment.
• Strong communication, negotiation, and interpersonal skills.
• Ability to build and maintain relationships.
• Ability to analyze data and metrics to drive decisions.
• Proficiency in Microsoft Office Suite and familiarity with CRM and scheduling software.
• Valid drivers license and driving record in good standing required.

Required Education and Experience:

• Previous experience in sales, purchasing/buying, customer service, or a related role preferred.
• Bachelor’s degree in Management or related field preferred.
• 5+ years customer service experience, scheduling, and purchasing in a manufacturing environment.
• 3+ years leading/managing a team.
• Experience in multi-wall and flexible packaging preferred.

Are you ready to THRIVE? Are you ready for a career? To be part of a community? To live and work with a focus on integrity, engagement, accountability, and compassion?

If you said yes – apply today! Still not sure? Learn more about Portco Packaging and other opportunities at portco.com/careers.

Please note: Portco Packaging will never request any sensitive information during the initial stages of our hiring process. Please be cautious if you encounter any requests for such information early on.

Portco Packaging participates in E-Verify. If hired, Portco Packaging will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.