Account Support Specialist (Onsite IL)

• Respond to complex customer communications via phone & email while always ensuring the highest level of customer satisfaction.
• Establish relationships and collaborate Account Mangers
• Understand trends in business to proactively offer suggestions and solutions.
• Respond to customer inquiries.
• Maintain up-to-date knowledge of client product/service offerings
• Research required information using available resources
• Handle and resolve customer complaints
• Provide customers with product and service information
• Process orders, forms, and applications
• Identify and escalate priority issues
• Perform outbound and take inbound communications as requested.
• Route requests to appropriate resource
• Communicate professionally with outside clients, vendors and contractors.
• Follow up customer calls where necessary
• Complete call logs
• Complete call reports

Required Skills:

• Precise attention to detail
• Natural ability to take initiative and help solve problems.
• Strong rapport building ability to conduct in depth conversations.
• Strong desire to go “Above & Beyond.”
• Proficient in relevant computer applications
• Relevant product knowledge
• Knowledge of customer service principles and practices
• Six months or more experience in a call center environment
• Customer service experience
• Good keyboard skills
• Knowledge of Microsoft Excel, and Word
• Excellent verbal, written, listening and communication skills
• Problem analysis and problem solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Takes initiative, uses best judgment, adaptable, stress tolerance and resilient
• Has positive teamwork abilities

Qualifications:

• 1 yr minimum Customer Service Experience
• Preferred experience in Business Account Management and/or Specialty in Sales & Logistics
• Previous experience with order processing systems, databases or tracking programs.
• Excellent interpersonal, written, and oral communication skills
• Ability to type 30 wpm+
• Must have an advanced ability to navigate multiple computer systems, the internet and Office software (i.e. Microsoft Office)
• Must possess a professional and friendly demeanor and be able to quickly develop a rapport with customers over the phone.
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
• Problem solver with a continuous improvement mindset
• Must be able to sit for extended periods of time.

Benefits:

• Competitive Hourly Payrate
• Health, Dental & Vision Insurance
• 401K
• State-of-the-Art Training Facility
• Ability to work from home with hybrid model.
• Ability for career advancement opportunity and direct hire employment with client after 12 mo.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

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