Job Description
About VinFastVinFast is Vietnam’s leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years. Now, in 2024 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe. VinFast is one of the largest auto manufacturers in South East Asia with world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year. We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line. VinFast is proud to produce vehicles with superior craftsmanship, the highest safety standards, and intelligent infotainment that compete with leading Asian, European and American OEMs. VinFast also supports its owners with an exceptional, seamless customer experience in both sales and aftersales.
VinFast Auto Canada Inc. an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Canada over the next 12 months. Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor. Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up environment.
VinFast and VinFast Auto Canada Inc. are subsidiaries of Vingroup, one of the largest private conglomerates in Asia with a market capitalization of C$20 billion. As a multi-sector corporation, Vingroup focuses on three main areas: Technology, Industrials, and Real Estate.
SCOPE OF JOB
The role of the Sales Advisor is to ensure that every visitor to our showrooms has an outstanding experience consistent with the VinFast brand and vision. Our Sales Advisors engage with all guests, sharing their knowledge and providing demonstrations to generate brand and product excitement. Working in close collaboration with their assigned Senior Sales Advisor and fellow team members the Sales Advisor is responsible for the sale of VinFast Canada electric vehicles guiding clients through all stages of becoming VinFast vehicle owners. This role will support the sales cycle from prospect to purchase and requires tracking all client and sales activities.
RESPONSIBILITIES & KEY ACTIVITIES:
- Represent the values of VinFast with every client interaction by displaying deep passion and generating excitement with clients who are joining the VinFast Family
- Engage with clients and fellow team members in a multi-level, matrixed, client-centric environment
- Continually demonstrate excellence in all work activities
- Greet clients promptly and professionally, while executing established lead capture processes
- Support a positive client Test Drive experience
- Master and maintain familiarity with all VinFast product features and functionality
- Work toward becoming a subject matter expert in all areas related to Electric Vehicles (EVs) and the competitive landscape
- Responsible for meeting and exceeding KPI’s as outlined by Showroom Sales Manager and Senior Sales Advisor for Pre-Delivery and Post-Delivery of Vehicles.
- Educate clients regarding the entire VinFast delivery process
- Collaborate with other functional areas of the business and external partners to ensure a seamless client delivery experience
- Contribute to a positive and inclusive culture focused on hard work, innovative thinking and having fun
- Adhere to all VinFast brand standards including store cleanliness and appearance, merchandising, dress code, etc.
- Perform ad-hoc duties as and when required.
- Bachelor’s degree or similar professional experience preferred
- 1 year store level experience in customer service, scheduling, or sales
- Experience working with a sales pipeline in various CRM applications and lead management software (preferred)
- Excellent oral and written communication skills
- High level of attention to detail and organization
- Holds or can obtain and maintain a Vehicle Salesperson License as required by the provincial guidelines
- Valid driver’s license, with 2 years of current driving experience and clean driving record
- Innate curiosity and willingness for continuous learning, flexible to changing priorities and desire to create memorable experiences for our potential as well as existing customers
- Automotive experience a plus but not essential
- Proficiency in business productivity tools and software (MS office suite, CRM applications)
- Ability to work evening hours, weekends and holidays
- A modern, professional environment where you’ll work with and learn from highly specialized and dedicated experts from all over the world.
- Competitive and equitable salaries that recognize your experience and expertise.
- Generous group insurance benefit package to employees and their eligible dependents.
- Wellness Spending Account to promote an active lifestyle and a healthier workforce.
- A flexible working culture enabling our employees to adjust their work hours and schedules, whenever possible, that accommodates and respects your personal commitments, balanced with business needs.
- An RRSP contribution program to support our employees in planning and managing their financial well-being into the future.
At VinFast Canada, we are committed to creating and preserving an accessible, welcoming, supportive, fair, and inclusive environment. Accommodations are available to support prospective employees during the recruitment and hiring process. Should you require any accommodations, please advise us in advance so that we can work with you to find suitable accommodation.
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