Job Description

Description:

Customer Service Representative Job Description

COMPANY OVERVIEW

AlpHa Measurement Solutions is a liquid sensor technology platform serving the complex testing needs of water quality, pharmaceutical, laboratory, and industrial markets with an unmatched combination of precision, reliability, innovation, and flexibility. We are a vertically integrated manufacturer, creating thousands of units and processing several hundred orders and shipments each day for customers throughout the world. We approach the market with three core brands: AlpHa, Van London, and ANDalyze.

OPPORTUNITY

AlpHa Measurement Solutions is experiencing aggressive growth through a global platform consolidation and recognizes a need to strengthen its Sales & Marketing capabilities to meet increased demand and support continued growth. We have an immediate need for a Customer Service Representative to join our Houston-based team.

Our global headquarters is conveniently located in Houston at the southwest intersection of I-69 and Sam Houston Tollway, just north of Sugar Land.

This individual will report to the Sales Operations Manager.

Classification: Salaried/Exempt, Full-Time, Monday through Friday, 8:00 AM to 5:00 PM, and as required to maintain business momentum.

WHAT MAKES ALPHA MEASUREMENT SOLUTIONS SPECIAL

At AlpHa Measurement Solutions, we make analytical sensors and instruments that are essential to everyday life. What we do matters; our products are used to test and monitor water quality in industrial, health, and safety applications worldwide. Our sensors are critical for wastewater and drinking water processing, environmental monitoring, pharmaceutical (vaccine) manufacturing, food & beverage supply, power generation, and many other fundamental applications.

Municipalities, multinational organizations, and system integrators rely upon our sensors as critical, consumable components of their systems around the globe. We at AlpHa understand the important role we play in ensuring safe drinking water, clean aqueous environments, and the general health and safety of communities worldwide.

BENEFITS & PERKS

Medical, Dental & Vision Insurance
Health Savings Accounts (HSAs)
Life Insurance
Short-Term Disability
401k
Life insurance
Paid Vacation
8 Paid Holidays per year
Paid Jury Duty Leave
Recognition and Reward Programs
Diverse & Inclusive Work Culture

JOB DESCRIPTION

Summary

The Customer Service Representative at AlpHa Measurement Solutions will identify, manage, and cultivate new leads through cold calling, web and tradeshow leads, will oversee and coordinate daily communications with assigned customer base by phone and email, receive, acknowledge and enter customer purchase orders, receive and communicate order status, price requests, expedites and other requests from customer. Follow internal communication protocols with supply chain, sales and other departments as needed. Assist Sales Managers with CRM information and reporting, ensure CRM data accuracy for forecasting and document customer communications in CRM system.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:

Source new sales opportunities through inbound lead follow-up, outbound cold calls and emails
Utilize Power BI, CRM, and ERP system to manage and document steps throughout the sales process
Communication with global customers: answer questions regarding technical applications, new or existing purchase orders, quotations, and price negotiations.
Receive, acknowledge, and manage purchase order(s) while following internal communication protocols to alert departments of new orders
Leverage EDI system to process, accept, and reject purchase orders
Receive requests and collaborate with other departments for expediting shipments, product returns, technical support and packing list/invoice questions, etc.
Document customer communications in CRM system
Assist sales managers with CRM and ERP information and reporting.
Ensure CRM and ERP data accuracy for forecasting
Follow communication procedures, guidelines, and policies

AlpHa Measurement Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, AlpHa Measurement Solutions complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

AlpHa Measurement Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of AlpHa Management Solutions’ employees to perform their job duties may result in discipline up to and including discharge.

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Requirements:

Required Qualifications and Experience

At least three years in B2B customer service or inside sales roles (experience in process instrumentation or laboratory industry is a plus)

Excellent written and verbal communication skills

Strong listening and presentation skills

Highly proficient in MS 365 (Outlook, Word, Excel, PowerPoint, SharePoint, Power BI, etc.)

Experience with ERP systems and practices (order entry, order status tracking, etc)

Experience with CRM systems and practices (customer setup, sales process, reporting)

Ability to multi-task, prioritize and manage time effectively

High school diploma or GED required; college degree preferred

Must speak English