Job Description

Debco is an established, growing leader in high quality and innovative promotional products and has an outstanding opportunity available for a persuasive, competitive Account Manager who is driven to succeed! You are passionate about providing the highest level of customer service to our customers.

Are you a proactive and charismatic communicator? Do you have the ability to “read” people and are valuable in the organization because of your ability to “persuade” to accept change or new ideas? Are you ready to join a team that goes above and beyond for a customer? Do you collaborate well with others, knowing that better solutions for our customers come from working together? If this sounds like you, we would like to talk with you about joining our team as an Account Manager. For the right Account Manager, we offer a competitive salary and benefits commensurate with experience.

Responsibilities

Answer incoming customer queries via telephone and e-mail in a professional, yet warm manner.
Maintain and build relationships with assigned customers by delivering total customer satisfaction
Works closely with the sales team and multi-line sales representatives to increase sales and customer satisfaction
Must be a strong team player who may be called on to provide back-up support to other Account Managers portfolios, when required.
Participate in some external initiatives, for example, attending promotional trade shows or visiting customers
Must be able to actively liaise between all departments with regards to customer's orders
Accurate and timely dispensing of information to your account portfolio
During steady season some cold calling and suggestive selling may be required
Understanding the artwork process/imprint methods/product line
Understanding the policies and procedures of the Company
Other duties as assigned

Qualifications